Hills Reviews Summary

Customer Service

Pros:

• "Hill's team has been fantastic fast and responsive, extremely informative, and highly skilled."
• "This is my second time renting with hills and when am ready to buy i will definitely be putting my trust in them again."
• "Communication was good. She always came back to us in a timely manner whether it be email or phone call."
• "They are great with regular updates, everyone is really friendly and approachable."
• "We were really pleased with the service received and would definitely recommend them."
• "They went above and beyond, left me to explore the property while giving me all the key information."
• "The level of communication and updates we had from Hills were 5*."

Cons:

• "They are arrogant and rude, unprofessional and everything I've seen so far makes me think that listing was a scam."
• "I had to chase them twice a week to keep the sale progressing."
• "They didn't offer viewings, and they asked us to pay a holding deposit without viewing the house."
• "After my review they contacted me and tried to tell me it was not them but another agency supposedly."
• "Possibly one of the worst estate agents I’ve come across in Manchester."
• "Be very careful. They waste your time asking you to fill in a form and then you get the same answer for all properties."
• "Never ever accept to show a property and send standard answers in the genre 'a lot of interest' so no viewings possible."

Professionalism

Pros:

• "Martin is an outstanding professional, who knows his stuff and generous enough to share the knowledge he possess with buyers and sellers."
• "Charlotte is extremely fast in responding to any queries which is incredibly comforting and acts as a great connector between vendor and buyer removing all obstacles."
• "I have both sold and bought a house through this company and cannot stress enough how good they are at their jobs."
• "They handled the purchase in a professional and no nonsense manner, keeping us updated regularly."
• "The team at Hills Residential are extremely helpful and easy to deal with. The team here are both highly organised and wonderful communicators, they have really made the process of buying a property nice and simple."
• "Staff was very professional and considerate in guiding us through the process."
• "Hills have been very professional throughout our selling process. It has been a long and challenging sale but the team at Hills have been great at keeping us informed."

Cons:

• "Terrible management company, they have rented me a property with black mould and refuse to send a specialist."
• "finding s Tennant there charges 650 plus vat left boiler in house not working 140 for plumber deducted monies from deposit did not provide invoice until I requested communication poor."
• "Very embarrassing and unprofessional. Could not fault marketing of property, hence 3 stars."
• "Using the term 'fixtures and fittings' to shirk responsibility for repairs. E.g. under Hills' loose definition a hob that is built into the kitchen countertop is not a fixture or fitting and therefore not the landlord's responsibility to repair."
• "Horrible. Talks down to potential clients."
• "You will be promised the world, but as soon as you've signed the contract all that helpful service goes right out of the window."
• "very poor experience with this agency and Landlord. My daughter has been in a property let via them and there is an electrical fault that has been reported weeks ago and as a result is unable to use an oven so cant cook a meal. Despite repeated calls emails and home visit this remains unresolved."

Support and Guidance

Pros:

• "I cannot thank Hills or Hollie enough for turning a very stressful experience into a very easy and efficient experience."
• "The whole process was concluded within a week without any issues."
• "We were always kept up to date during the whole process and if things needed dealing with from the buyer or we had any questions Hollie or one of the team would always be available to assist and get a prompt response."
• "So I’d like to say a huge thank you to Tony, Kirsty, Ainsley and the whole team for being amazing and a breathe of fresh air."
• "Thank you Rebecca Gibson, for making our transition into renting in the UK smooth one."
• "Hollie's level of professionalism made the whole process of what can be a stressful time a breeze."
• "The team were so kind, helpful and supportive and we feel so lucky to be where we are - thanks to them!"

Cons:

• "However, if I had not been on the phone twice a week and threatened to pull out it would have taken a lot longer as I honestly feel that they had taken on way too much work for their capabilities."
• "After sales service poor. Understand the need to chase solicitors, but not to be extremely rude and do so on 'my behalf' without consultation."
• "The only negative was that we felt the 'group' viewings don't work - most offers came from individual viewings."
• "I was told 'We have been calling the sellers solicitors twice a day but they never answer' but the moment I threatened to pull out within 5 minutes they had magically been able to get through to the solicitors."
• "Only for them to never come back to me with a viewing or any contact really."
• "Hills are all too willing to work with unscrupulous landlords. Examples of the treatment we received: Promising the property will be cleaned only to have to spend our entire moving day cleaning literally everything."
• "After wasting your time by making you waste your time filling in a form."