Zoya Reviews Summary

Customer Service

Pros:

• "The whole experience was 10/10 and every timescale/date I was given was achieved and communication was excellent."
• "The service was fantastic. Tara was a dream to order with and completely understand what I wanted, a unique sophisticated look."
• "Service in the store was perfect, was looked after from start to finish."
• "The customer service was outstanding and my outfit is a bespoke outfit made just for me for my wedding day."
• "Customer service is second to none, lovely people very attentive & personable."
• "Their quality, customer service and attention to detail has been unparalleled!"
• "Very professional and highly recommended."

Cons:

• "Don't waste your money here unless you have some nail polish."
• "Workers are rude and arrogant."
• "The daughter of the owners is horrendous -Shouts at customers instead of helping fix the mistakes."
• "Appalling customer service!"
• "Please avoid Zoya at all costs! The customer service is atrocious!"
• "Poor customer service, refused to take responsibility of their mistakes once they had received their money."
• "The owners daughter seriously needs to go on some basic people service training because her attitude stinks to the core!"

Quality and Design

Pros:

• "Wedding outfit was not off the shelf and sat down with me to design everything even the embroidery."
• "They truly brought our vision to life and we cannot thank them enough."
• "when the final piece arrived I was speechless it had exceeded my expectations and looked even more beautiful than I could've imagined."
• "I got my wedding outfits from Zoya and could not be happier."
• "Very professional and totally bespoke ladies and gents wear."
• "Purchased my wedding day Sherwani and Tux, Brilliant service from Henan."
• "The details on the outfit is spectacular, and the material is top quality."

Cons:

• "I was quoted £1,800 which I felt was very high considering I had chosen quite minimal embroidery."
• "These lot are 100% professional... Professional Con-artists.. appealing custom service especially after you have paid, unsatisfied with Adjustments I asked for then they Wanted more Money."
• "I thought the price was reasonable."
• "I was told I would be given a sample of the dress for approval BEFORE it is made showing the colour and embroidery I have picked. This was a LIE."
• "Zoya offers custom dresses in any colour and design yet they couldn’t even get the colour of my dress right."
• "Overall I would not recommend ordering a dress from Zoya unless you are happy paying triple the price compared to other shops for a dress that isn’t even what you choose."
• "When the dress arrived it was much, much lighter than expected as I had picked a gold colour but the dress was an ugly off-white."

Efficiency and Timeliness

Pros:

• "It was needed quite urgently and it was sent off to be made and returned within two weeks! Fantastic."
• "Great price for high quality clothing and arrived before the promised date."
• "They managed to deliver a beautiful piece ahead of schedule in the middle of a pandemic."
• "Was told a date the outfit would be ready by, it was ready earlier which made things super easy when booking an appointment."
• "The outfit came about a month earlier than scheduled and only needed minor alterations as part of my final fitting."
• "even with covid delays my outfit arrived with still a couple months before the wedding."
• "The outfit arrived in a timely manner and the quality was fantastic, little to no alterations needed."

Cons:

• "After I put the deposit down I had no contact 2 weeks before the wedding."
• "I understand they closed the shop and decided to go on holiday but there was no notice of this."
• "I was told I’d have the Sherwani on 15th lastest as wedding was on 30th. I got it 4 days before my wedding due."
• "Don’t waste your time and money."
• "After 1 year 6 months of terrible customer service Zoya left me without a wedding dress 2 weeks before my wedding."
• "Completely ruined my friends wedding outfit just weeks before her wedding!"
• "During the 1 year and 6 months, Zoya never contacted me once when they said they would and it was always me chasing them."