"The staff are all very friendly and accommodating."
"The customer service is so excellent and so are the bridal outfits and the prices."
"The customer service was absolutely amazing!! 10/10."
"The customer service is 100% every single time we have been."
"The customer service is absolutely amazing. All the staff are so friendly and helpful."
"The staff are so attentive and so supportive in your needs and take their time to understand your vision and circumstances."
"Staff were extremely respectful, polite and helpful during the entire process of choosing my wedding outfit to collecting it."
Cons:
"Finally the staff were also very rude and starting blaming the problem on us."
"So unprofessional and cheap tactics."
"Poor customer service, no receipt (probably tax reasons, I wouldn’t be surprised) and awful attitudes towards long time customers."
"I would not recommend sitara to anyone, their customer service lacks and the quality of clothes is rubbish."
"No customer service, everything was wrong and late, didn't want to admit it was their mistake."
"awful customer service which i have been recieving for the past 2 months regarding a bridal pouch."
"Most importantly while reporting our problem to the manager he was so disrespectful."
Product Quality
Pros:
"The lehnga was as exactly as the one I tried on- amazing."
"Such beautiful bridal pieces they have in stock absolutely loved my dress that I ordered."
"You can tell there is such attention to detail and genuine love put into each item made."
"Very happy with quality of lehnga."
"The quality of material, stitching and fastenings is amazing."
"Everything was of great quality!"
"The quality of cloth was on point."
Cons:
"i will never ever go the shop😡hate all staffs,services and qualities !!!"
"Don’t trust these people for your big day! They mess up orders and don’t take responsibility, EVERY.SINGLE.ONE.OF.THEM!"
"I really do not recommend sitara to anyone it's not worth ruining your event for, we will never shop here again!!!!!!"
"DO NOT RECOMMEND AT ALL !!!!!"
"Would not recommend to anyone as it was a very off putting experience."
"The dresses I had ordered and the waistcoats I had ordered were done very poorly, I had to make several trips up and down just to have the clothes rectified."
"The first being I had ordered three suits that were made to measure and their tailor not only ruined the shape of the dresses but also ruined the embroidery/design."
Value for Money
Pros:
"The prices were reasonable as well."
"Definitely recommend and also their dresses are stunning but at very reasonable prices."
"The service here is extremely warm and the prices are Great!!!!!!!"
"Also value for money was exceptional... you wont find a better deal in all of Birmingham!"
"The reputation here is amazing, and we all just have good words for Sitara and definitely good prices, too."
Cons:
"Not to mention stupidly overpriced and no opportunity for negotiation."
"they sweet talk you into buying overpriced clothing, then they dont make it to your size, overcharge on shipping and expect your clothes to arrive lateee."
"Just dont bother shopping here, they sweet talk you into buying overpriced clothing."
Reliability
Pros:
"There were no delay in delivery."
"We were pleasantly surprised and grateful by the fact that the outfits arrived on time."
"The outfits arrived on time and were made exactly how we wanted."
"Ordered our bridal lengha from here, it was perfect and well before time."
"My outfit came on time."
"All was came on time too as we panicked that we ordered late."
Cons:
"3 months later still waiting for second pouch which apparently has been lost in post several times and my calls have been ignored all the time."
"They kept saying it would arrive next month."
"Once it arrived, a few days before the event, it was completely wrong. The style of the dress, the colour, the size was all off."