Bicester Outlet Reviews Summary

Customer Service Experience

Pros:

• "The lady who sold the bag to me was super friendly and helpful."
• "Seller was really patient and helpful. Couldn’t ask for more."
• "Urszula was amazing at Gucci, she made me find my perfect belt and purse."
• "Our Gucci SA was a lovely lady, Dina. She was very helpful."
• "A 5 star review for Luke for helping me find the purse I wanted!"
• "Helped by Sam today. Was very polite and friendly."
• "Unbelievable customer service. Uzma is always so helpful."
• "Staff are always helpful and there seems to be a lot more choice from later collections."

Cons:

• "Got confronted by a really rude door lady. Her tone was so condescending."
• "Staff have an attitude that stinks like they don’t need you."
• "The level of customer service I received by a man with a small tail was shocking."
• "Very very busy!!!! There was no staff to serve, had to wait ages."
• "Staff is little rude and not allowing to remain in store for more time."
• "Unorganized stressful store. Super pushy staff to the point they make you uncomfortable."
• "The customer service team are an utter disaster, if there is any issue with your purchase."
• "Racist store. My friend had terrible experience there."

Shopping and Queuing System

Pros:

• "The digital queue outside is a great idea and works well for a busy store like Gucci."
• "Everything is so smooth in the store from logging to their digital queue."
• "Joined the virtual queue, received a text after 30mins. Bought a watch & a bag."
• "There is always a large queue outside but they let you into the shop in groups."

Cons:

• "My partner did have to queue for a while for her purchases."
• "Had to stay in line by scanning a qr code, and filing my details."
• "Don’t waste your time. 3 of us visiting from overseas came to enter at 10:30. Access denied."
• "They have a Q code system to join their queue which was closed for an hour."
• "The store was almost empty at the time we told them we knew what we wanted and would be gone in less than 10 minutes but they won’t let you in."
• "Staff definitely needs training. They misguide all customers."
• "Closed at 5:50pm not 7. Said they close at 6 yet it was closed before I got there at 5.50."
• "Very bad customer service. Staff was not helpful in checking if there was other colours."

Product Availability and Pricing

Pros:

• "Found to have a good range of on-trend stock at super discounted prices."
• "Deals are great and stock level is decent. Must visit in future."
• "Great customer service. Walked in and walked out with what I wanted in 30 minutes."
• "Real deep quality pieces well worth investing in."

Cons:

• "Purchased a man’s wallet and was refused a paper receipt. Had to be emailed."
• "Beware they do not allow refunds, only exchange."
• "People need to be aware that this isn't Gucci for most of the items available."
• "Prices are cheaper than the rrp however it is usually old stock."