The Willow Tree Reviews Summary

Food Quality

Pros:

• "The food was delicious the garden's wa brilliant plenty of shade if you didn't want to be in direct sunlight."
• "This was a lovely place, super helpful and friendly staff, excellent food and service and the children had such a great time highly recommended!"
• "The beautiful garden, wonderful decor and delicious food make it a venue not to miss."
• "Our mains were very tasty and looked great on the plate."
• "The food was all excellent and very reasonably priced, and well able to justify a visit on its own, without the beautiful setting and excellent service."
• "All six of us really enjoyed our meals."
• "The food of an exceptional standard."

Cons:

• "The roast beef was all fat & tough. The chicken breasts were hard & dry in fact it was dreadful."
• "Her fat chips were recooked and had a stale potato taste as if they were a few days old and then recooked."
• "The taste was of burnt dirty oil, this taste ran through the meal."
• "Holumi burger with pesto on brioche bun, brioche bun poor quality, holumi dry over cooked, pesto had no basil and no pine nuts."
• "The food was extremely poor. Presentation was disgusting the plates looked as if the food had been thrown on the plate."
• "Wild mushroom risotto was a reheated mushy gloop in a puddle of cream."
• "The lobster was something dry, tough and tasted like the smell of the freezer."

Service

Pros:

• "This was a lovely place, super helpful and friendly staff, excellent food and service and the children had such a great time highly recommended!"
• "Friendly, helpful, relaxed people always on the lookout to help customers in any way that they can."
• "The staff were very friendly, all smiling and helped make our night enjoyable."
• "Without exception, the staff were warm and welcoming to all their clients."
• "Staff were polite, friendly and efficient."
• "The customer service from the staff was 10/10."
• "Service throughout was fantastic, very friendly and attentive even after a long busy day!"

Cons:

• "Service poor. Will not go again."
• "Very disappointed tonight...slow service..waited ages and venue was very quiet."
• "The waiting staff lacked training and education in their craft."
• "After sitting there for over 20 minutes we still had no service whatsoever."
• "One of the poorest service i have had."
• "The service was slow they were busy I know but there was spaces so they could have been busier."
• "Service is incredibly slow, it took 3 hours for our party of 4 to get our 3 courses during a lunch sitting."

Ambience

Pros:

• "The Teepee is a really nice space for private dining and once the tables are set it looks really pretty with hanging flowers and fairy lights."
• "Ambience was lovely and really different furniture, fixtures and fittings made it a really unique place to be."
• "Had lunch in one of the garden 'pods'. Cosy and warm in spite of the wind and rain."
• "Dine at the dome was a wonderful experience! So pretty and romantic at night!"
• "The place looks magical with all the string lights and the lovely pods."
• "Beautiful little domes and a teepee in the garden, decorated tastefully inside too for Christmas."
• "The venue is lovely, modern decor and the domes outside looked brilliant."

Cons:

• "Disappointed, wrecked a good day."
• "Loads of wasps while we were there nothing too be done about that had to abandon lunch."
• "All of the outdoor seating is in total shade and the place has no atmosphere."
• "Without heating it does get rather chilly unfortunately."
• "Table on a hill hard too sit on."
• "The fire smoked so much all the doors had to be opened."
• "We had been in the dome. As the day was hot, it turns sauna like very quickly."

Value

Pros:

• "The food was all excellent and very reasonably priced, and well able to justify a visit on its own, without the beautiful setting and excellent service."
• "Recommended, we had my wife's birthday there with 26 guests in the giant teepee. It all went wonderfully well, we had a starter and main course which was great."
• "Ate and drank well for less than £50 a head."
• "The food was absolutely fantastic and good value for money."
• "Great service and lovely food at reasonable prices, we are looking forward to going again soon."
• "Pricing is keen enough."
• "The food was absolutely fantastic and good value for money."

Cons:

• "The £40 booking fee I thought was a bit expensive."
• "Finally the prices bearing in mind we paid extra for the dome I think the prices are a bit high compared to other good eateries in the area."
• "Shocked to find a small can of beer sold at £2 was resold at £5 and lime and soda £3."
• "The food is very very overpriced for what you get."
• "It's horrendous how much they charge for the poor quality food they serve."
• "Very expensive for what you get, very bland."
• "Feel that the £45 hire for the bubble is excessively steep though."