Mr Lau's Reviews Summary

Food Quality

Pros:

• "But remember, the food is the star at Mr Lau's."
• "Best cooked tofu I have ever had! Super impressed with it and will be going back again."
• "The food was great."
• "The food is amazing and the service from the friendly staff is 5 star."
• "The food was honestly one of the best meals I ever had."
• "The food was out of this world"
• "The food is to die for"

Cons:

• "We found a hair in one of the side dishes."
• "Neither of us liked our dishes unfortunately."
• "The hot and sour soup was bland and unimpressive."
• "We didn't enjoy the food, nothing stood out."
• "Food very average. My salt and pepper chicken was far less tasty than the local takeaway's."
• "Food arrived and was presented well however was very bland and basic."
• "The duck was dry and the beef had a strange taste and poor texture."

Service

Pros:

• "Staff were good."
• "the staff were really lovely"
• "Amazing service."
• "professionally delivered"
• "Service was very good too."
• "The service was excellent."
• "the staff are friendly and efficient"

Cons:

• "Waited 20 minutes to get a waiters attention to pay the bill."
• "The overall experience felt rushed, we weren’t able to have a nice relaxing meal and the service whilst sat in the restaurant was not attentive or efficient."
• "The service was very slow- trying to get anyone's attention was very hard."
• "Service was terrible to start with. Once we were seated no one came to take our order."
• "Service was extremely slow, waited 20 minutes to get a waiters attention to pay the bill."
• "After that the service was terrible, we had to order 3 times as they ran out of certain meals."
• "We received no service after the main and our plates were left on our table for another half an hour."

Atmosphere & Decor

Pros:

• "Well styled inside."
• "You can see the chef's cooking as it's an open kitchen which is also a nice touch."
• "Premises are adjusted to accommodate more people safely."
• "Decent sized well laid out restaurant."
• "The interior design is very tasteful."
• "The atmosphere was great and the staff were all so friendly and helpful."
• "The atmosphere was really relaxing and cozy."

Cons:

• "The place needs managing."
• "One downfall for myself was the top of the stairs... Some protection across the top of the stairs should defo be in place!!!"
• "The lack luster atmosphere."
• "if you are looking for a quiet meal this place is not for you"
• "The space was quite dark in the bar side, where we were seated."
• "The screaming child didn't help the lack luster atmosphere."
• "It was however, very dark inside, we had to use phone-torches to see the menus properly."

Value for Money

Pros:

• "The prices are very reasonable especially the set menus."
• "The 5 classic dim sum for £10 was ridiculously good value."
• "I also benefited from 50% off which made the night a steal."
• "£15 for a 4 part banquet is fantastic value for money."
• "Although on the expensive side, the taste to cost ratio means it's good value."
• "The afternoon set menu for £12 is excellent value, good portion sizes & lovely friendly staff."
• "Had the lunch menu which is unbelievable value."

Cons:

• "All the menu items seemed to have gone up significantly in cost."
• "The portions were very small for the prices."
• "It took 1h 30m for our mains to arrive."
• "Dinner for 4 came to over £170, which it simply wasn't worth."
• "Food we did order was extremely overpriced, dry and unpleasant."
• "Bill came to £145 for two people... Food we did order was extremely overpriced."
• "The prices on the menu are just way too high for what you get."

Accessibility

Pros:

• "Premises are adjusted to accommodate more people safely."

Cons:

• "As it's upstairs I would recommend checking with the restaurant if you have accessibility difficulties."
• "this is not a suitable eating place for disabled as there are a lot of stairs"
• "It was, however, up a flight of stairs which was fine even though I use a walking stick but I don't think it is wheelchair friendly."
• "Please Note: the restaurant is not accessible. It is up a flight of stairs on the first floor."
• "The venue to be lacking in facilities for a pushchair and not very child friendly."