The Golden Phoenix Reviews Summary

Category: Chinese restaurant Nottingham

Address: Oxclose Ln, Arnold, Daybrook, Nottingham NG5 6FZ, United Kingdom

Phone: +441159200811

Rating: 4.4
based on 156 reviews.

Food Quality

Pros:

  • "The food was fresh and not left to go dry under the lights, the chef's were constantly topping up the dishes,"
  • "Food was amazing, with a heavy choice of meat options."
  • "The chicken chow main was amazing just how I like it. Thick chicken pieces long Noddles."
  • "Excellent choice and quality of food."
  • "This is an amazing buffet restaurant! The food is piping hot!! Good quality selection."
  • "Very nice big restaurant with wide range of meals to eat as much as you can."
  • "Food delicious. staff lovely. hot plates."
  • "Amazing food tonight. Sweet and sour chicken Hong Kong style definitely my favourite."

Cons:

  • "Food wasn’t too bad, but I don’t agree with charging our little girl (11 years old) as an adult because she’s of a certain height?"
  • "The 'chicken' was really dey stringy and chewy. Nothing that stood out as enjoyable or delicious."
  • "Food very good quality, large variety all the bits I tried were very good and ambience very nice."
  • "Food cold poor service paid my bill then chased me outside and said I didn't pay then bought me in side and said sorry."
  • "The food that was there tasted okay but lots of e dishes that are on the menu were not there."
  • "Chicken balls and chips hard, lemon chicken no lemon, rice cold."
  • "Been a few times and been really good and enjoyable.took my son for lunch today and was absolutely vile."
  • "Good food, price was very high compared to the quality of food, can’t eat food together as everyone goes up to get food individually."

Staff and Service

Pros:

  • "The waitresses are quick at bringing out your drinks and offer you a jug off water with ice free of charge if you wish."
  • "Staff were very polite and happy to make conversation with you."
  • "The staff were very attentive and so friendly and helpful."
  • "The gentleman that was serving us said that he had only recently joined the team. He was brilliant and couldn't have asked for a nicer person."
  • "The staff are excellent too, really friendly and efficient."
  • "Staff was amazing, very friendly, polite and efficient."
  • "The lady that got our drinks was lovely and very attentive."
  • "Staff very polite and collected plates with some speed."

Cons:

  • "My only real issue was around the bar and getting served with drinks. The atmosphere also felt very dated."
  • "Staff... definitely need some more training on people skills, we were shown to our table by a lady who just went 'your over there' pointing in some direction."
  • "Staff stare at you whilst eating which is very off-putting."
  • "The takeaway buffet option is so poor the size of a tub is so small you cant fit anything in there."
  • "Lovely place, kid friendly, but last night when we went, the staff was clearing the table while we were still eating."
  • "Went on Friday lunchtime, for a works leaving do and had the all you can eat buffet. Very very slow service for drinks."
  • "Been here several times and every experience here was a pleasant one. Totally different story tonight. Felt harassed and victimised by all members of staff."
  • "Discusting service. They stare at you while you eat."

Value for Money

Pros:

  • "It was £20 for adults and £10 for children, give or take a few pence, but well worth it."
  • "The price was great at £18.99."
  • "All in all, for the price of £88 for a family of 6 was well worth the journey."
  • "Very good value for money offering a very good variety of high quality dishes."
  • "Been here a few times now. Attentive but not intrusive service from staff. Food is of a very good quality and not overpriced."
  • "The price is spot on. I cannot wait to visit again."
  • "We paid £15 a head but it think one kid can go free (under 140cm I think!). Definitely a good option on a hungover Sunday."
  • "Food to suit everyone not your normal Chinese buffet everything is ultra fresh and constantly topped up."

Cons:

  • "Food wasn’t too bad, but I don’t agree with charging our little girl (11 years old) as an adult because she’s of a certain height."
  • "Nice food, clean, bit overpriced especially with babies. Baby 1 year old so we gave food from our plate as does not eat much, given a few chips and a couple of chicken balls."
  • "Staff where polite and was very impressed with the make over of the place.. That's where it ends.. Meat was dry and tasteless. Not much choice.. Very pricey for an all you can eat."
  • "Should of been £17.99 each for two people which we should of been charged £35.98 but we got charged £43."
  • "My only issue is the height restriction for children. I have very tall children and my 8 is way past the 140cm so all mine pay adult prices."
  • "5 star meal and service but not for charging children of 11 and 14 full price due to being above 1.4 metres tall."
  • "Food OK but not a fan of how this all you can eat place works. Not really worth the money if you don't want to eat more than a couple of plates."
  • "Reasonable main courses, but they need to invest in heat proof utensils, as you scold your hands serving them."

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