Shan Shui Reviews Summary

Food Quality

Pros:

• "In short, the food is absolutely delicious."
• "The flavors were perfectly balanced and the presentation was great."
• "Amazing taste, like eating in China."
• "We ordered for starters chicken dim sum which were incredible."
• "Nasi goreng was 👌🏽👌🏽. Cooked to perfection."
• "The food was well seasoned and my family really loved the curry."
• "The food is absolutely authentic."
• "The prawn fried rice and the southeast Asian fried chicken were definitely a 9/10."

Cons:

• "Mains we ordered king prawn fried rice which was quite bland."
• "Things we did not like: Food was more on the bland side."
• "The food is a little expensive and waiting in a queue to be expected since it's a busy place."
• "The beef was either old or overcooked- it was chewy."
• "The food was pretty good and authentic. When they say spicy, they actually mean it."
• "The food was ok but customer service was appalling."
• "Appalling service, staff rude and completely not bothered about the customer."
• "The food was ok but customer service was appalling. We asked for no spicy food but hot spice was not removed."

Service

Pros:

• "Service was fantastic especially as the restaurant was constantly busy."
• "The staff are helpful and courteous answering all questions without any fuss."
• "Exceptional service, scrumptious food. Would highly recommend."
• "The staff are friendly and the setting is very nice."
• "Service was a tad slow but made up by their friendliness."
• "Service and environment are nice, food is nice too."
• "The service was great and the food was absolutely delicious!"
• "The staff are great really friendly and attentive without being overbearing."

Cons:

• "Service was ok, we sat at a table where the AC from the top was dripping."
• "We mentioned to the staff but just said “it’s the AC” and didn’t do anything about it."
• "Service was really good, food was really disappointing."
• "Asked for a separate side of noodles with one of the dishes was told we can't have that."
• "The food was ok but customer service was appalling. We asked for no spicy food but hot spice was not removed."
• "Took nearly hour & a half to get a table once we were seated a waitress came up to say systems were down."
• "It started off well but ended terribly! I ordered food and drink. There was 5 of us in total and I didn’t get my food."
• "The food was pretty good and authentic. When they say spicy, they actually mean it."

Ambience and Atmosphere

Pros:

• "The atmosphere is simply stunning."
• "Great food, great ambience!"
• "The vibe was nice and the mock-tails were delicious."
• "The place is always busy and packed."
• "They've got seating indoors and outdoor, nice decor and seems to be a well accepted menu by many."
• "The szechuan spicy chicken is worth a try if you fancy to be a chilli daredevil."
• "The service was great and the food was absolutely delicious!"
• "The food was pretty good and authentic. When they say spicy, they actually mean it."

Cons:

• "Not Coke Zero (only diet) and the ice tea wasn’t what we hoped for."
• "The only thing was - we sat outside and the heater was turned on and was slightly too hot."
• "The restaurant tables were too close (drinks were almost knocked over whilst others were leaving)."
• "We ate as a family of four. The dishes are Cantonese rather than traditional Chinese which is a good thing."
• "The price of the dishes is on the high end especially after the 12% service charge is added."
• "This was a very cold restaurant and most customers were sitting eating in their coats and jackets."
• "The staff was prompt and food came quick, but it was lukewarm and generally pricey for its average quality."
• "The service was great and the food was absolutely delicious!"