Grain Store Reviews Summary

Food Quality

Pros:

• "The food quality was fresh - not your usual airline food experience."
• "The Full English breakfast was £13 - standard airport prices, but good quality ingredients!"
• "The food was VERY good!! Prices not bad for an airport."
• "The prawns I had before my flight before take-off were delicious and perfectly cooked and presented."
• "Everything fresh, tasty and efficiently served."
• "Great food, had deep fried calamari with some delicious sauce and truffle and parmesan fries.. Finished up with great mocha and moist spinge orange cake!"
• "The food really looked and tasted as if it had been made with care using quality ingredients."

Cons:

• "Simultaneously the most expensive and worst cooked full English I've ever had."
• "LITERALLY AWFUL. Came for brekkie and it was so expensive but all frozen food!! My fried eggs were literally like paste and inedible."
• "The food is nothing like the description and very bad quality."
• "Their egg florentine is disgusting."
• "The food wasn't great and took a fair amount of time."
• "The food? I had corn fritters. Sounded tasty on the menu. It was 3 small undercooked pancakes with sweetcorn in."
• "The food was poor quality and not hot."

Service

Pros:

• "Service was good, though."
• "Superb service! Food was ordered and delivered within 5 mins."
• "I visited today and everything was amazing, the food came out so quickly and was very nice and the service was so efficient and quick."
• "Considering how busy Gatwick was and Grain Store was very popular the service was quite excellent (Thanks especially to Ben our waiter who was extremely attentive)."
• "Best of all, the staff are lovely - friendly, smiley and polite."
• "Service is generally quick and friendly; partner with Priority Pass so quite handy alternative when the lounge is full."
• "The service however was quick and pleasant."

Cons:

• "I have just sat here for over 40mins, having asked twice for the young girl at the front desk to take my order."
• "Raw sausages complained and sent them back, assistant supervisor (Eastern European lady) extremely rude!! She Actually swore at my daughter in front of my 9 year old grandson!!!"
• "Rude staff. Went to the counter, ordered and paid for a croque and coffee, then proceeded to make my way to an empty table (restaurant ~10% full). Soon as I sat down a waitress was screaming at me."
• "Waited ages for the bill. No 'thank you', no 'how was your meal'."
• "Service extremely slow."
• "Not very happy with payment (we split the bill), and was told halfway, we have to pay the automatic 10% tips it in full."
• "They served 3 other tables that came after me before finally one of the waiter came to take my order!"

Ambiance and Facilities

Pros:

• "A few of the tables even have a place to charge!"
• "Do yourself a favour and make your way upstairs, plenty of space and they have all the airport facilities you would expect (screens, charging ports / points etc)."
• "Nice atmosphere inside. Not too noisy."
• "Gatwick ranks high on claustrophobia with its low ceilings and huge crowds. The Grain Store is a welcome antidote. Pleasant room with very polite and attentive staff."
• "Considering it was a busy period at peak season, this place was relatively calm."
• "The restaurant is well lit and stylish."
• "Such a nice treat to go and visit this little gem in the South Terminal Departure Lounge at Gatwick Airport."

Cons:

• "It was very quiet but most of the tables weren’t cleaned."
• "Another thing the floor was too dirty to put down our backpacks."
• "The restaurant... still felt dark due to lack of natural light entering."
• "The place was empty, and there was a queue that was around 1h."
• "On top of everything this place is absolutely dirty, menu had pieces of food stick on it."
• "There is too much hustle and bustle in the busy restaurant with people eagerly awaiting their departure."
• "The queue was long and half the restaurant was empty."

Value for Money

Pros:

• "The food was VERY good!! Prices not bad for an airport."
• "I don't think I would have been willing to pay the full price of £17.35 for it, but as I got £15 off with Priority Pass I was very happy."
• "Good food at a good price (even better if you have Priority Pass)."
• "Good food, fair price for an airport."
• "Food was tasty, served quickly, and reasonably priced."
• "The price was decent enough (especially for an airport!)."
• "Decently priced food in an otherwise very busy Gatwick airport."

Cons:

• "Price is a bit much. Probably double the cost as what a dish would cost you outside of the airport."
• "Cup of tea costing £3.20 - I’ll leave that there."
• "What I was not really impressed by was the high price for a reasonably tiny portion... just 3 slices making up together a whole slice of a toast with what could have been 1 avocado and some drops of olive oil... really not impressed by that."
• "At £19.50 this is a rip off!"
• "A 10% service charge is applied to your bill and if you scanned the QR code it asks you to leave a tip even without having received any service/food."
• "The total bill came to £20 which I think is way overpriced."
• "Service charge is included in the bill automatically, without any indication as to what percentage addition this is."