Turtle Bay Preston Reviews Summary

Service and Staff

Pros:

• "Our waitress Lottie was lovely and very attentive."
• "Eliana was attentive and polite throughout our visit."
• "We were served by Andra and she was very bubbly and helpful."
• "Jess H gave excellent customer service, friendly and nice."
• "Molly Rose was super attentive, really friendly."
• "Keeley is one of the nicest young ladies around, always so upbeat and friendly."
• "Grace was absolutely brilliant! Nothing was too much trouble for her!"
• "Eliana was really welcoming and she treated us very specially."

Cons:

• "The one thing that was a let down was the toilets though for sure - the smell was really quite bad."
• "Coming to pay at the end was very awkward."
• "Service is 3 stars due to time it took to get our bottomless drinks as person making drinks was to busy chatting away."
• "The service today was quite slow and not very good at all, but Lottie has been amazing."
• "Ate lunch here. Service left a lot to be desired as the young lad was more interested in oggling the table of bottomless brunch female students."
• "The service staff were very pleasant but there's a serious issue with management."
• "Poor food, had to send 2 sides back... Cocktails where poorly made compared to previous visits. Won't be coming back."
• "We waited over an hour for two tiny starters and some fries... No apology for our wait from the waitress."

Food and Drinks

Pros:

• "The food was delicious, especially the prawns."
• "Food and drinks were lovely! We particularly enjoyed the squid which was cooked perfectly."
• "The food was amazing, we had the Spicy Mac and Cheese and the Shack Stack burger, both of which were delicious."
• "The food was so delicious and the experience as well. The ambience was good with some really good music."
• "The new cocktails were awesome and we'll definitely be back."
• "Food was gorgeous as always and super fast. Literally about 5 minutes after ordering I had it on my table."
• "The food was tasty but small portions, the cocktails were great as usual and we enjoyed the couple of hours we were there."
• "The Caribbean-style katsu curry is to die for, highly recommended."

Cons:

• "I just wish there was halal options here. Given the fact that the city is very multicultural I would have expected this."
• "The one thing that was a let down was the toilets though for sure - one was missing a seat, not a lot of toilet roll etc."
• "Very friendly waitress but the ribs weren't ready for 12 o clock so had to wait (no problem) but when they arrived they were chewy and not nice."
• "The jerk chicken was good and our waitress for the day Inga gave us exceptional customer service."
• "Disappointing food. I had mo bay chicken, mostly as the menu said it was served with plantain. It was, 2 very small pieces."
• "The salad had gone bad and rest of the food was not fresh. The meal was subpar and portions were small given the above average price."
• "The food here is amazing, can't go wrong with 2 for 1 cocktails either. Friendly staff, was served by a man called Steven and he couldn't be more helpful."
• "£6 for less than the half of a cup of Pina Colada and LOTS OF ICE, I was shocked."