Duttons Reviews Summary

Food Quality

Pros:

• "The food coming from the kitchen looked amazing so decided to dine there."
• "Made very welcome friendly staff and the afternoon tea and the Bellini cocktails where excellent."
• "Food was very nice and nicely presented."
• "It's fantastic that there are items that are gluten free and are clearly stated on your menu."
• "Food was great, good selection of vegetarian mains."
• "The food was the best we have had in Chester for a very long time."
• "The food was amazing and service was even better."

Cons:

• "The beer (lee's) not a great taste."
• "Food was over-priced and underwhelming."
• "Bacon cold, chewy mushrooms, dry blackpudding. Fried egg burnt but cold."
• "As for the mains of duck wrap and pulled pork wrap, we could not eat them."
• "Over priced fish and chips soggy thick batter."
• "Fish finger sandwich nothing special either. Expensive and disappointing."
• "The chicken had been grilled but not cooked. It was blown and uncooked inside the chips raw."

Service

Pros:

• "Service between courses was excellent as different members of staff checked on our party."
• "Service was brilliant from start to finish."
• "Our waitress was great and very friendly."
• "Our order was taken quickly and we didn't need to wait long for the food."
• "Service was both efficient and friendly."
• "Service was excellent, staff attentive, friendly and efficient."
• "Service was great, staff friendly and the food was really nice."

Cons:

• "Staff were friendly and polite but service was very slow."
• "Unfortunately the waitress was completely unengaged and not interested."
• "By 7.15 had to find someone to take a drinks order, by 8.05 still no mains."
• "Service was very poor and lack of attentiveness from staff."
• "Service was appalling, place has been going slowly downhill for a year now."
• "We had to wait for 30 minutes until someone took our order."
• "Sorry guys but we ordered food, including a bread and oil board which took over an hour to arrive."

Atmosphere

Pros:

• "The atmosphere in the restaurant was also great, good music."
• "Very laid back atmosphere and pleasant staff."
• "Lovely ambiance added to the charm of this excellent restaurant."
• "Gorgeous atmosphere especially at Christmas and the drinks are lovely."
• "The atmosphere was great!"
• "Atmosphere was great."
• "The atmosphere is great and there’s some good ales on tap."

Cons:

• "Greeted by a miserable male staff member who was unaccommodating to the seating arrangements."
• "Other bars in Chester much busier with a more welcoming ambience."
• "Dire atmosphere on New years eve in the afternoon."
• "The music was super loud and made the place feel like a club rather than a smart restaurant."
• "Very quiet though. I like it a bit livelier."
• "Very disappointing Christmas dinner here for my works do."
• "The staff were woefully unprepared for our party of 20 or so people."

Value

Pros:

• "Very tasty and good price."
• "It was beautifully cooked and with fries and onion rings I thought was really good value for £15.95!"
• "Good value menu at 3 courses for £19 including steak option."
• "Good food and relatively cheap in comparison to other restaurants in the area."
• "The bill was lower than I'd expected for the quality!"
• "Best value for money Sunday lunch we have had for years."
• "They had a 2 or 3 course menu for £20-odd quid which was really lovely."

Cons:

• "service was sloppy & paying £8.50 for an all day breakfast."
• "Only gave it 3 stars for atmosphere because it was almost empty and I don't know why!"
• "Vegetarian share was not good value at all, not enough for 2 and only 5 halloumi fries."
• "The fish was fine but the chips were oven chips and awful."
• "Food took over an hour, even though most of the restaurant was empty and they were turning other customers away."
• "asked for sauce with main course never turned up."
• "tough cold chicken swimming in vinegar flavoured mayo. Unedible."