Hair Ministry, Foxhall Road Reviews Summary

Salon Atmosphere and Hospitality

Pros:

• "A warm and welcoming salon. Good cup of tea and hair wash."
• "Very relaxing experience as I am not a lover of going to the hairdressers but I felt listened to."
• "The offer of a drink, a scalp massage and the massaging chair made it a fab experience."
• "Warm welcome, tasty coffee and biscuits on arrival...what more could you want!"
• "When I arrive at Foxhall Road from my crazy life I collapse into a chair and immediately someone kind brings me a drink and a biscuit."
• "Lovely experience as a model for a wash and blow dry. The young trainee was professional."
• "I was made to feel very welcome and I was completely at ease."
• "Always ask what I would like done on my 4 year old boy before making a start to cutting and using the shaver."

Cons:

• "sorry Tom there isn't an option above 5 ;-)"
• "I had to wait for my appointment for a month."

Stylist Expertise and Customer Service

Pros:

• "Tom was brilliant, he listened to my concerns, assessed my hair and then produced a great cut."
• "Aimee was lovely; she listened to me and what I wanted, recommended specific products."
• "Alice did an amazing job on my hair. She listened to what I wanted and talked me through everything."
• "Beccy was an absolute diamond... thoroughly made my first hair appointment with Hair Ministry amazing."
• "The entire process Tom came across as very confident and passionate about his job."
• "Amy is fantastic always knows how to do my hair.always leave with lovely vibrant hair."
• "As always Tom worked his magic and my hair looks amazing! Excellent service, good chat."
• "My hair looks and feels amazing thanks to Lucy at hair ministry! I had a colour consultation beforehand."

Cons:

• "The stylist proceeded to highlight my hair and I could see he was taking chunks of hair and just painting it."
• "I started having top hair highlighted...quickly changed to 9% (30) developer mixed with bleach, which I got terrified inside."
• "He was clearly rushed to do the last part as quickly as possible."
• "Followed by treatment olaplex, even the stylist wasn’t clearly happy as hair felt very rough."
• "The lady took her time and made an excellent job. Thank you she definitely wants to come back and have her hair cut from your salon again."

Customer Experience and Satisfaction

Pros:

• "Very happy with my cut and colour as always! Staff listen and pay attention to detail."
• "Rosie always listens to what id like done and finishes to a very high standard."
• "Felt incredibly safe today with a lot of protective gear around and the most relaxed I’ve felt In months."
• "Carly was brilliant throughout. From the moment I walked in, she made me feel very welcome."
• "LOVE LOVE LOVE my hair. Rosie understood exactly what I wanted and she delivered it perfectly."
• "An altogether lovely experience. I'm usually quite nervous in that sort of situation but the staff were so friendly."
• "So professional. Very knowledgeable and friendly. Honestly one of the best experiences at a hairdressers I have had."
• "Fantastic service, my daughter was donating her hair to little princess trust and they were so helpful and patient."

Cons:

• "Basically said they wouldn't touch my hair with a bargepole!! Cos I have half dreads and wanted it coloured..."
• "Visited few weeks ago after waiting for appointment for a month.wanted to get my baby's haircut done...so disappointed."
• "The worse bit was being TREATED DIFFERENTLY AND WITH NO RESPECT BECAUSE OF COLOR...never going back."