Address: Padgbury Ln, Congleton, CW12 4LR, United Kingdom
Phone: +441260273575
Rating: 4.0
based on 180 reviews.
Staff and Service
Pros:
"The pub had a lovely atmosphere and the staff are all lovely and friendly."
"You can see the staff are happy and very pleasant."
"The staff were very friendly, and the food was ok."
"All the staff in Wacky Warehouse are fabulous but I couldn’t post this review without screaming Phillipas praises from the roof top."
"The staff were very Friendly and polite and could not do enough for us."
"Very welcoming place with nice staff."
"The staff are professional and on the ball."
Cons:
"The only downside was frozen roasties... They just don't compare to homemade ones."
"The 1 member of staff was over worked in the soft play area, due to it being summer holidays and most of the tables are full."
"The waiteress were overly intrusive both by shouting each other while walking past or repeatedly interrupting table conversation to ask if everything is ok."
"Food was served only lukewarm."
"Waited over an hour for food. Came out cold."
"The girl at the bar was pretending to have totally lost her voice which in reality she clearly hadn't."
"Service shocking, stood at the bar staff walked past on a couple of occasions and we were just ignored."
Food Quality
Pros:
"Carvery was really good."
"The food was excellent..hot dogs ..pizza..fries ..chicken nuggets..salad dips ...then an ice lolly.and plenty of juice to drink."
"We had 4 carvery meals which were beautiful and the meat cooked to perfection."
"The brocolli and cauliflower in a cheese sauce is lovely. Everything was freshly cooked."
"Carvery was amazing! Highly recommend the turkey. Good selection of veg too."
"Loved the food and highly recommend this place there was a wide range of food as well as lots on the carvery."
"The carvery was very good. Nice to get food that is still hot and not dried on a carvery display."
Cons:
"Frankly, if it was being given away, it would be too expensive. Hard, really harder than raw carrot's paired with other veg that had been boiled to mush."
"The meat from the carvery was dry."
"Limited food availability dirty tables charging for soft play even though its usually free when it's not the school hols wouldn't mind paying if it was clean but doesn't look like it's been cleaned since we last went in 2017."
"Food was incorrectly stored."
"The carvery was really disappointing today. The meat was really bad and what can I say about the roast potatoes. They were hard and really uncooked."
"Food dreadful, chips so dry couldn't eat them and burger literally dripping with fat."
"The food is microwaved. Microwave mash, microwave roast potato and granular gravy."
Ambiance and Cleanliness
Pros:
"Its a lovely, warm and welcoming pub."
"The ambiance was cozy, with dimmed lighting and comfortable seating, creating a relaxed atmosphere that's perfect for unwinding after a long day."
"A Lovely Clean place."
"Very comfortable and relaxing place to eat, food good and well presented all in all a good family pub with nice play area for children."
"Ample car parking outside beer garden with plenty of tables to eat outside."
"Called for lunch here today & was surprised at the choice of food on the menu, it was all very clean including the toilets."
"Great, family-friendly eating pub on the outskirts of Congleton, perfect location to visit after a walk around Astbury Mere... It was all nice and clean, too."
Cons:
"Absolutely shocking experience and will not return."
"What an absolute shambles!!"
"It sounded like a rock club in the kitchen with heavy rock music blasting."
"The inside was mould infested."
"Years ago this place used to be alright but tonight I’m sat here... they have got music blaring so you can’t hear yourself think and the staff is mostly high school students that are spending most of the evening standing about twiddling their thumbs."
"Everywhere was grubby, a bar full of dirty glasses."
"Pity about the screaming children sat on the table behind us."
Management and Staff Conduct
Pros:
"The lady that now runs it seems to know exactly what she's doing. Will definitely be returning."
"Absolutely fantastic service food and cleanliness outstanding family pub with a warm welcome."
"All of the staff are brilliant, especially the young gentleman named Jordan, who is so polite, helpful and a real credit to the company."
"Jess kept checking on us, someone who was very lively and provided a very good experience, yet also a very professional work ethic."
"Our waitress, Fran, was absolutely brilliant. Really sweet, very patient and helped us out with all our questions."
"I think Chloe her name was and the magnificent Jen went out of there way to make us all welcome will definitely be coming back."
"Every aspect of our visit to Heath farm was amazing, from the friendly greetings from the staff when we arrived. To the fast service and brilliant standard of food."
Cons:
"We will not be coming there again."
"Had to pay full price even though they had run out of 2 meats."
"However the manager and front of house staff gave a full refund and free drinks and apologised for the standard of the food."
"We were not impressed by the managers inability to accept responsibility for the below par service, the captain is where the buck stops, in my opinion."
"The manager on shift was the rudest person I have ever met."
"been there tonight for a family meal and all I can say if I had people working for me like that had I would shut shop. and the cleanness of the place is shocking."
"A pub totally devoid of any management direction."