Chapelford Farm - Farmhouse Inns Reviews Summary

Staff Service

Pros:

• "Staff on the day were very helpful always there when we needed something."
• "The waitress (Sinead) was very attentive, friendly and answered all our questions with a professional attitude."
• "The 4 girls I had contact with were all lovely and nothing was too much trouble."
• "The staff are just amazing going above and beyond!"
• "Tracy who showed us to our table was very polite, friendly and professional."
• "All staff were awesome! Dan on carvery so funny! Waitress was warm & friendly!"
• "The staff were really friendly, kind and anything we asked for they kindly got it for us."

Cons:

• "We didn't get an apology or even a smile."
• "Some of the staff are lovely and give time for you, other staff you can clearly see they don't want to be there."
• "Staff weren't helpful when we told them our drinks were flat."
• "Ignored by all the staff."
• "A staff member was quite rude."
• "Finally flagged someone down who looked absolutely miserable."
• "Staff seemed inexperienced in serving."

Food Quality

Pros:

• "The carvery was amazing the only thing was we had to queue for a while but the carver made the best out of the situation."
• "Food cheap n cheerful with proper portion sizes."
• "The meal it's self was so tasty and cooked to perfection."
• "The beef was beautiful and so was the mixed grill."
• "Food was hot, plenty of choice, not greasy at all."
• "The food was very tasty."
• "The food was lovely, fresh and hot, nothing was too much trouble for the staff."

Cons:

• "Food looked ok but was very industrial, just threw out, really obvious food wasn't checked before going out, massive stalks still on the veg and taste lacking."
• "The steaks, gammon and chickens were extremely over charred and overdone, sausages completely overcooked and even the eggs were over done."
• "Got the smothered chicken. They must have smothered the chicken at birth because it was advertised as 2 chicken breasts and they were smallest things I've ever seen."
• "1 meal was sent back as it was cold."
• "Me and Husband had carvery. Very disappointed. All veg was cold.. and solid."
• "Chicken southern fried skewer was rock hard, chips were cold and we got served frozen cheesecake for desert."
• "The food was below standard, it was brought out to us very quickly which was concerning, the food was overcooked."

Value for Money

Pros:

• "Would highly recommend the farmhouse chip shop supper."
• "Their Golden Years menu is also a bargain at £7.49."
• "If you want to get great value, this is the place to be! Nearly all food is under a tenner."
• "The carvery is always on point and really reasonable prices."
• "Great value for money."
• "Excellent value for money - would certainly recommend Chapelford Farm to anyone wanting good, home cooked food!"
• "Morning breakfast at Chapelford farm today was a lovely experience…great value for money."

Cons:

• "Ordered 2 éclair desserts and the cream in them was awful, like synthetic cream. Not nice. 2 cakes, a pint and a gin £20. Not cheap either."
• "I did pay nearly £8.50 with a cup of coffee and the coffee tasted off."
• "We have the most bad experience tonight, we order two drinks, one mix and match combo and a weekday 3-course combo with gift card payment. After payment we immediately noticed that we are overcharged."
• "Nothing tasted right to the point that i vomited 30 mins after leaving the place."
• "Although given complimentary desserts it was too late too eat and took them home and a special day was spoilt."
• "Only giving it one star for the cheek of the place. Service terrible. Food terrible."
• "Management came and instead of listening to my views argued constantly and simply didn't listen, would not recommend eating here."

Ambiance and Atmosphere

Pros:

• "Brilliant pub with a great atmosphere and lovely food."
• "A very positive vibe and busy evening as well."
• "They have a lovely welcoming atmosphere and amazing staff who will do anything to make your meal more enjoyable."
• "The atmosphere was fantastic all full of laughs with everyone."
• "Great environment and atmosphere."
• "It was a lovely warm welcome, lovely atmosphere."
• "A real welcoming pub."

Cons:

• "On our doorstep so conveniently placed but indeed of a makeover all the seating and decor is worn."
• "Place is looking tired and tatty and needs a refurb."
• "Now the pub/restaurant is looking very tatty and tired, which happens over time but it needs some investment."
• "Decor does make the pub a little dark, even in bright sunlight, probably due to the size of the pub."
• "The children's area needs a lot of attention as it's now worn out."
• "There was a lot of yoots hanging around."
• "Bog standard carvery duplicated at 1000's of pubs around the country."

Facilities and Cleanliness

Pros:

• "Booking was very easy and communication was excellent."
• "Big parking spot and next to Sainsbury so plenty of available parking."
• "Very big and spacious with outdoor facilities."
• "The place never fails us."
• "Overall the place is spotless but again unfortunately one of the forks was caked in old food."
• "The staff always help us make her comfortable, moving chairs etc for us so she can actually sit at the table."
• "Love the children play area, keeps the kids busy while we eat."