Address: 17 Church Rd, Reading, RG4 7AA, United Kingdom
Phone: +441189462100
Rating: 4.9
based on 154 reviews.
Staff Professionalism and Expertise
Pros:
"The service is always friendly and professional."
"Seb is very approachable, knowledgeable and always provides a welcoming and friendly service."
"Grant gives excellent massages and always manages to sort out my achy back."
"Beccy is very friendly, highly skillful and extremely knowledgable!"
"The chiropractors are amazing - each with their own highly professional approach."
"Chiropractor aggy is so friendly and knowledgeable and explains everything in a way you can understand without being patronising."
"The staff are experts in their field, kind and friendly."
Cons:
"I felt seb was very closed minded in his ways, anything I said to him wasn’t taken on onboard or investigated and brushed."
"I am really disappointed that the company claims to be 'spinal experts' but are not aware of common medical conditions relating to the spinal cord itself, which could potentially be dangerous."
"All he was focused on was the functionality of the spine and my nervous system and not on the surrounding muscles which contribute to the problem."
"Personally 15 minutes wasn’t enough for it just felt rushed and not personalised to be."
"I regret going here and wished I shopped first, I may have got a more tailored individualised plan."
Customer Service and Environment
Pros:
"The environment at the clinic has a family feel to it right from the moment you walk through the door."
"The receptionists are always so welcoming, warm and client focused which is so refreshing."
"They've just moved to fabulous new premises just round the corner from their old place, which is an awesome facility."
"Every member of the team are so friendly and knowledgeable and they all go above and beyond for all their patients."
"All the staff I’ve met at Reflex are excellent and the ladies on reception are, without exception, lovely and welcoming and efficient."
"The whole team are so friendly and welcoming."
"The front desk ladies are always there with a big smile on their faces and everything makes you feel welcome."
Cons:
"I am happy with the care I receive but the front desk staff can at times be brisk going on snappy at times."
"After a lower back massage and various stretches, I have been in agony 24-7 for now over a month, currently having to undergo weekly physiotherapy to try to fix the muscle damage done to my neck and shoulder."
Treatment Effectiveness and Health Impact
Pros:
"This has enabled me to continue to go about my daily activities free from pain."
"The after care shows they are all about your well-being and all round health rather than just fixing you up."
"Laura is like the proverbial dog with a bone, using many tools from her highly skilled professional toolbox, she soon diagnosed a prolapsed disc in my neck, and using detailed notes and ongoing physical examinations has facilitated a massive improvement."
"A regular course of treatment has relieved me of the back pain I had come to think of as normal."
"Having had issues with my back and neck for years I finally took the plunge and booked in a series of treatments...why didn't I do this sooner!!?? I feel like a new man, more energy, less muscle pulls...generally stronger and more comfortable!"
"The difference in my range of movement is like night and day and I rarely suffer with issues with my regular adjustments."
"After an intense course of treatment (niel asher technique) I am now pain free and have good movement in both shoulders - a miracle!"
Cons:
"I do feel miss sold on the number of sessions I needed, as my back's still feels the same as before Becky left."