Address: Basingstoke Leisure Park, Euskirchen Way, Basingstoke RG22 6PG, United Kingdom
Phone: +443301913965
Rating: 4.6
based on 332 reviews.
Instructor Quality
Pros:
"Our instructor was Michael who was really easy to talk to very friendly and showed us everything we needed to do and know."
"Our instructor, Amy, was great, explaining everything clearly."
"Extremely skilled, attentive, and affable instructor."
"The instructor, Harry, was fantastic. Very clear instructions and lots of positive reinforcement."
"Our instructor Harry made us feel really secure and comfortable to enjoy the flight."
"The professional iFLY instructors appeared very good with especially the little ones and novices."
"A big shout-out to instructor Lewis, who was super patient with me being very nervous, and walked me through it slowly to build up my confidence!"
Cons:
"We were also unlucky this time to have a training instructor, but nothing extra offered in return."
"Instructor was only interested in the experienced people there and ignored us."
"This instructor wouldn’t back off more than six inches and absolutely ruined my entire session getting in the way the whole time."
"They mis-matched the instructors, with light people attempting to control large adults."
"Unfortunately, our briefing felt lackluster, the instructor seemed disinterested, and it was a bit like we were an inconvenience."
"The instructor asked the other 10 people if they would like to do it apart from my husband which was very annoying."
"The instructor was female and under 5 foot and couldn't control the bigger guests."
Customer Service
Pros:
"Myself and my 9 year old daughter have been visited a number of times now. It is great fun for all. Helpful and informative staff."
"Great experience to try! Team were really friendly and helped throughout the experience."
"Really amazing experience and great, friendly team!"
"Great experience and very friendly staff."
"Staff were so friendly and went above and beyond to make sure our 11 and 12 year old had a great time."
"Staff are above and way beyond amazing."
"The staff members were very nice and helpful, polite and informative."
Cons:
"Crammed people into a small waiting space despite ongoing pandemic - group numbers not reduced."
"Their response to this has been lacklustre to say the least."
"Whilst I was having this discussion, another employee sat behind the reception called Alex looked at me and started laughing and shaking his head."
"I cannot believe how rude that member of staff (Alex) was, and I’d also noticed him being extremely rude to another customer whilst he was controlling the air in the tube."
"Other then the gentleman at the front desk ALL other staff we met were incredibly rude and arrogant and made my children feel incredibly uncomfortable."
"Most of the staff (especially the receptionist) have a general air of not being happy to work there, not caring about the customer experience and not particularly friendly."
"Also the instructor Alex L. didn't made pleasant at all, he was as cold as ice."
Value for Money
Pros:
"Definitely worth do no matter what age."
"Really recommend this experience to anyone considering it. Great value and good memories."
"After your first purchase you do get a 'return ticket' option which is much better value for money (twice the flight time for three quarters of the cost) which was purchased without hesitation!"
"We purchased video and a photograph which was reasonably priced."
"There are promotions on follow-on visits to be had so if you loved it you can get a great saving on your next visits."
"It's expensive but very enjoyable and then the extra flights are discounted so its well worth preparing to spend more on the day and taking advantage of the offers....I hate pressure sells but it is a huge discount."
"We had the option to add on extra flight time and higher flights so that was great."
Cons:
"ATTENTION! 1 Flight lasts 1 MINUTE! The experience itself could be nicer if could last longer."
"Experience was good but he had paid for 10 mins each and barely got 4 mins."
"Had to pay extra for full face helmet for our child with glasses."
"What an incredible DISAPPOINTMENT and WASTE of MONEY."
"The only disappointing thing was their media center..... we paid for a photo and video which was a complete waste of money."
"Pricing is deliberately confusing and dishonest."
"Cost us over £40 for something that should have already been paid for as a present."
Experience Quality
Pros:
"Good for kids as well as grown ups."
"The VR game for kids is very exciting."
"Brilliant fun. We drove for 4 hours there and back to fly for 4 minutes."
"It's a great experience."
"Excellent instructor, clear instructions, assistance was top notch and we all came away with a smile on our faces."
"Completely awesome experience."
"Absolutely loved it!"
Cons:
"It was therefore decided that they would go in for short periods at a time; on their last turn only two of them got to go."
"It was all over quite quickly considering the cost, and it was quite hard on my repaired shoulder, but it was great fun."
"This was great fun. Far harder than they make it look."
"It feels like you don't own the time you are paying for."
"Overall, I’m extremely disappointed with the whole experience which was meant to a birthday treat!"
"It was good to experience and tick it off the bucket list but I don't personally see the benefit of visiting again."