Pizza Express Reviews Summary

Service

Pros:

• "The service was very fast and friendly."
• "Absolutely ecstatic with the service from a chap called mehdi."
• "Great service from the waiter Jake, along with great food!"
• "Service was also excellent, the staff are lovely."
• "Service was amazing and the lady that served us was really helpful and very friendly."
• "The staff were helpful, reasonably priced food and good service also."
• "The restaurant was very busy and clearly understaffed but our server Malwina was really lovely, apologetic about the wait and chatty even though we could tell she was rushed of her feet."

Cons:

• "The staff are impolite and you have to chase them up for everything."
• "Appalling website says opens at 11.30 and it actually opens at 12.00. Staff extremely really rude."
• "The pizzas were burnt and then the bill was being messed with."
• "We were completely dismissed by the one waiter that was serving us."
• "Feel like every Pizza Express store I’ve been in lacks any kind of customer service from the staff."
• "Ignored and pointed at when we were stood at the door."
• "Painfully slow service. We waited nearly half an hour for someone to even take a drinks order."

Food Quality

Pros:

• "The food is good but not as good as it has been, they seem to be limiting ingredients."
• "If you're looking for standard, risk-free Italian cuisine, look no further."
• "Haven't been to Pizza Express for a while and I don't ever remember the food being this good."
• "The pizza was the only real Italian pizza I've ever had in the UK: from the base to the toppings, it tasted just like being in a small bistro in Rome!"
• "Brilliant food, great service and lovely time."
• "Everything was just awesome. We love their dough balls and the pesto dough balls are to die for <3"
• "Thankfully the food was actually excellent so no complaints on that score."

Cons:

• "Went through a list of about 5 different menu items before we found something which was actually in stock."
• "Anyone looking at their name “pizza express” will understand a pizza will be given in express way. But the truth is any ordered pizza will take at least 30 minutes."
• "The worst Pizza Express we’ve ever been to."
• "The Meal was average.....I chose the pizza it was nothing special."
• "One thing I cannot recommend are the starters: they're...good. Just good. Definitely overpriced for what they are."
• "Not the best Pizza Express I've been to and service just seems lacking here."
• "The food is average at best and the service from the waiters was piss poor."

Value for Money

Pros:

• "3 courses for £7.50 for each child was really good value."
• "We also had 2 for 1 vouchers, which made the meal great value for money."
• "Really good meal, excellent value, especially when you use the many money off coupons that are around."

Cons:

• "£13 and £14 for 2 pizzas. How on earth they got the pizza base soooooo thin, it was as thin as tissue paper."
• "The food was nice enough but nothing to shout about and at £50 for 2 starter's, 2 pizzas with a beer and soft drink, tip included is quite expensive."
• "Over priced menus £6+ for a 1 mushroom starter all be it a rather large one sat in a bed of rocket also very little topping on pizza."
• "For the price of the meal and the service we got for that price, we won’t be back."
• "The bill came to nearly £40 which in my opinion was too much for the quality we were served up."
• "Incredibly disappointing and poor value for money."
• "Complete waste of money for me today."

Atmosphere

Pros:

• "Nice atmosphere."
• "The restaurant looks great, we loved the table we were given it was in a lovely spot."
• "Colouring pens and paper were available for the kids and it felt comfortable having them there."

Cons:

• "Poor hygiene, hair attached to ice in my drink."
• "Many of the tables around us where still dotted with used plates/glasses, with little to no effort by staff to promote hygiene within the eating establishment."
• "The pastas was defrosted and reheated we could tell as the pasta on the outside of the bowl was all black and burnt."
• "The table we were seated at was filthy with bits of food from the previous customers still on the table and all over the floor."
• "This restaurant needs a rethink."
• "Food initially given was burnt then remade."
• "The staff just stood around doing nothing and talked to each other."