The Cakery Reviews Summary

Quality and Taste

Pros:

• "Our wedding cake was a four tier buttercream cake. It was delivered to the venue, and looked and tasted incredible."
• "The cake was just perfect, light and moist and the top was beautifully iced including the chess pieces on the top."
• "Not only do the cakes taste amazing, they’re always decorated to the highest standard!"
• "Ordered a chocolate vegan birthday cake for a friend and it was gorgeous! The rest of us couldn’t even tell it was vegan."
• "We had a gluten free top tier as well which was one of the best I’ve tasted."
• "The most amazing gluten free cake made for my boyfriends 21st."
• "The cake was a vanilla sponge with buttercream and jam - very light, not too sweet and beautifully decorated."

Cons:

• "Even for my sweet tooth, the cake was way too sweet."
• "Their cakes and cupcakes are one of the best I’ve ever had. The only reason why I didn’t give 5 stars is because they’re are very VERY sweet and I’d like them to go a little easier on the sugar."
• "Oh- and the cake wasn’t even that tasty in the end……."
• "The actual cakes (sponge and fruit) were fine but the decoration was a poor standard nothing like the standard of cakes displayed in the shop."
• "What l had was the cake with orange and blue colour cake 😱 l was very unhappy with colours."

Customer Service

Pros:

• "The communication with The Cakery from in initial enquiry to the delivery on the day was faultless."
• "Communication with Gemma was consistently clear, prompt and very helpful."
• "Sarah replied to my email queries within minutes and was very kind and helpful."
• "Gemma was really helpful when I had to change my date 3 times due to COVID."
• "The Cakery were good with communicating and delivered the cake to our venue without any issues."
• "Staff were so friendly & helpful and answered all questions I had."
• "The customer service was excellent and everything I asked for was no effort!"

Cons:

• "We arrive back at the venue for 1pm and the cake hasn’t arrived."
• "I was told ‘they left about 20 minutes ago, so will be with you shortly’. All I got from the lady on the phone was attitude."
• "Customer service not good I was met with attitude when the cake I order was not how I wanted it. I will not be recommending to anyone."
• "Owner very rude and aggressive saying we had not ordered but we paid two weeks prior."
• "I got plenty of attitude from the manager lady who agreed to fix it……though constant comments about how ‘weird’ what my 3 year old daughter wanted were rather unnecessary."
• "I am sure the lady who served us when we collected the cake could see my disappointment. I cried all the way home and ended up redecorating the cake at 5am on the morning of our wedding."

Design and Customization

Pros:

• "The cake we ordered for our daughters 40th birthday was fantastic with models of her spaniels on the top."
• "I shared an example picture with Gemma and that is exactly what arrived on the day – a beautiful and absolutely delicious cake."
• "They managed to make it exactly perfect from just a picture."
• "Gemma was fast in responding, very clear in the information she required from me and took on my colour/theme suggestions well."
• "We bought a beautiful cake for our son’s birthday. I had a very specific design in mind and they delivered perfectly on design and flavour."
• "The girls really bought my idea to life and it was beautiful."
• "Not to forget they were able to present us with the exact replica of the Harry Potter cake we had requested."

Cons:

• "We ordered a special birthday cake for our daughter's 21st birthday celebration. When we arrived at the cakery on the day at the Cakery there was no cake."
• "It was uneven, damaged and the 'topper' could have made by a child."
• "I ordered a cake for my daughter’s birthday. When I went to collect it a week later- it was not at all what I asked for."