Franco Manca Piccadilly Gardens Manchester Reviews Summary

Food Quality

Pros:

• "The pizza I ordered is absolutely amazing."
• "All the pizzas were devoured, which speaks for itself."
• "Honestly the best pizza in Manchester."
• "The pizza we ordered had a lovely crust."
• "Probably the best pizza I've had in the UK."
• "My son finished his whole pizza which he usually doesn’t."
• "Very good pizzas and a very good environment."
• "The pizza deserves 5 stars."

Cons:

• "The pizza was so burnt in the bottom, it had a basil leave stuck in the bottom and all the dirt of the oven."
• "The pizza dough they pride themselves on is clearly tasty but another 30 seconds in the oven would make all the difference."
• "The pizza sauce was just bland I think they forgot the salt and pepper in the salt."
• "I've been to a few Franco Manca and this is the first time I get disappointed with their pizzas."
• "I've eaten their pizza after 2 days from when they opened the branch 2 years ago and I disliked it that much that I had it remade."
• "The most bland pizza I have had in the last 30 years."
• "The pizza wasn't the greatest but it wasn't bad."
• "The pizza was not the same as I ordered, clearly it was rushed out as the center was more raw than the sides."

Service

Pros:

• "Staff are friendly with big smiles, especially Nelson."
• "The place is pretty quiet during the morning and early afternoon."
• "Fast and efficient staff."
• "First time here as per usual staff 10/10 always happy!"
• "Our server, Lily, was extremely attentive and was very thoughtful."
• "Attended on a Tuesday night so it wasn’t very busy but the restaurant area was being well maintained."
• "Customer service great!"
• "Super quick service... turned up on spec on a busy Saturday evening and got seated immediately."

Cons:

• "Now the second pizza is burnt exactly as the first."
• "Not sure if Franco Manca were understaffed but we waited c.1.5 hours for our food and it felt like we were forgotten."
• "Though, the service is lacking sometimes, they take too long to get the order and get the bill."
• "On the other hand, the waiting staff was a bit gap hazard putting down plates on the edge of the table or on top of phones and such."
• "The hostess showed us the table but not bothered get a high chair for us, her and the young waiter chatting and laughing."
• "They have a big variety of pizzas including vegetarian options. Absolutely delicious. However, the service needs some improvement."
• "Food was good but service leaves a lot to be desired."
• "Customer service great! Arrived late evening and waited 30 minutes for table."

Atmosphere

Pros:

• "The atmosphere and decoration style are beautifully presented."
• "Me and my girlfriend had a great meal here, lovely date atmosphere with gorgeous food."
• "The clearly know their stuff and the quality of the ingredients was incredible."
• "Best pizza in town. FM manages to rewrite the book, nothing left to chance, everything you expect but rarely achieve to the highest degree like here."
• "It's in a good location though. All around not too bad."
• "Great sourdough pizza here, amazing value too - most expensive pizza is less than £9, cheapest is less than £5."
• "It's a successful formula exported from London but not bad for all that."
• "Very friendly staff and a trendy crowd."

Cons:

• "The pizza we ordered had a lovely crust but the base was very soggy to the point that it was simply not possible to eat the pizza with a single hand."
• "I wouldn't go back in a rush to be honest simply due to the long wait we had to endure."
• "The only critisism would be regarding wine - it would be nice if this was served in a wine glass, rather than a tumbler."
• "And please stop doing that thing, chain, restaurants insist on doing: having lots of free tables but still cramming everyone together in a small space."
• "Got overcharged on the bill so had to send it back. Won't be returning."
• "They make you pay the “optional” 10% service fee without giving you a choice."
• "What a disappointment. I have been twice to Franco Manco close to Charing Cross(London) some time ago and I loved it, so I was very excited when I saw that a branch opened in Manchester."
• "Unfortunately the Franco Manca experience here isn’t anywhere near the experience I’ve had in some of the other FM restaurants."