The Crown Pub and Hotel Reviews Summary

Staff Service

Pros:

• "The team were so friendly, with quick and kind service."
• "Staff did their best but it was an atrocious experience."
• "Both occasions food and service really good."
• "Excellent service from polite, happy staff."
• "The staff were accommodating and friendly."
• "Staff are always lovely and welcoming."
• "Staff take time to talk to you."

Cons:

• "Rude and indifferent staff serving."
• "Staff appeared to be working independently and not as a team."
• "Staff OK but the manager totally ignorant, rude and disrespecting."
• "I was met at the bar with a member of management swearing at a member of staff!"
• "This was not a pleasant experience and there was obvious friction between the staff - not the atmosphere you want on a Saturday afternoon."
• "The staff were thick as two planks; we had to keep repeating our orders to them."
• "The guy we had said he was new but was a bit rude and it's definitely not the job for him!"

Food Quality

Pros:

• "Food was good and a reasonable price."
• "The coujons weren't greasy at all and the wrap and salad were really fresh."
• "Food was out of this world, had the liver and bacon."
• "Excellent food and views across River."
• "Breakfasts and dinners were fabulous with some lovely options on the menu."
• "Food was delicious. Service was great."
• "Food was excellent, well priced, great Ales on tap and a lovely friendly pub."

Cons:

• "The cheese was quite tasteless which was probably a good thing that you only get a small piece."
• "The fish very greasy and over cooked."
• "Chicken goujon wrap also cold."
• "The food choice we eventually had to compromise on was sub-standard."
• "The chips were hard and they had smothered the thin odd tasting burger in cheese which repulsed me."
• "The pork is dry and the beef so tough that it could hardly be cut."
• "Food undercooked and portions smaller."

Atmosphere & Location

Pros:

• "Warm and welcoming pub with very friendly and efficient staff. And fabulous view of the river."
• "The Crown is in a great location on the High Street and overlooking the estuary."
• "Lovely pub to visit, overlooking the Stour."
• "Nice outdoor area facing the water."
• "Lovely location and great view over the river."
• "Garden was spacious, clean and good views."
• "Great to be in the outside area at back of pub enjoying the view of River Stour."

Cons:

• "Very dark and depressing inside."
• "Unfortunately, we sat in the room with no character to it."
• "The side room had every single light on, used candles on each table and had zero atmosphere unlike the other areas."
• "Tonight, little was available from the menu for a Christmas party."
• "Way too many Covid regs. Tables are too close so this is NOT Covid secure."
• "We felt a bit forgotten by the staff, and at times it was difficult to get their attention."
• "The service was poor, when we arrived our reserved table sign was on a random table near the bar not put out."