Burger Base Longsight Reviews Summary

Food Quality

Pros:

• "The chicken blazzer fries were really nice, the sauce was really nice."
• "I highly recommend the big base burger, it tasted so good."
• "The chicken star burger wasn’t bad, it’s a grilled chicken burger, can’t really go wrong with that."
• "The burger tasted really nice and the loaded fries were ok."
• "Food here is amazing and the staff are soooo friendly!"
• "Very good response and service by the staff. Actually I had a fabulous experience with the suggestions on food from Andrew."
• "I had the Mexican and my wife had the famous Flamor burger, both were delish."
• "I tried Mexican crispy chicken meal, food is hot and tasty."

Cons:

• "One of the lads recommended their 'best burger', got it and it was probably the worst burger I have ever ate."
• "If I knew it was processed with ketchup I would have left it. Best off to go floridas."
• "The wings have become very mediocre whereas the wings used to be very crispy and crunchy."
• "I ordered the Flamor burger, but the beef patty smelled whenever I took a bite."
• "Food was nice however most of the burgers were cold."
• "The buttermilk chicken burger... burger comes freshly made to order. In Manchester the standard of burgers is so high, hence just 3 stars."
• "I ordered the food for delivery and now, I am going to be a regular. Try the Big Base burger, the cheese burgers, the hot wings, and try the spicy DZ sauce."
• "I have had many chicken burgers at many different food places but never come across a place where the chicken is so thin u can't even taste it."

Customer Service

Pros:

• "Was a decent halal place to eat, service was good food was fine."
• "The service was quick, staff were friendly and the prices were very reasonable."
• "Although I ordered through the kiosk, the lady that served us was very friendly and polite."
• "Loved the customer service and was served by a very helpful manager called Priya."
• "Served by Sania, and was well received and met with a very friendly and welcoming atmosphere."
• "Me and my family were served by a very kind, cheerful young lady called Sania."
• "Soon we enter, we received 5* hospitality."
• "The food quality and the level of customer service was outstanding. A very kind member of the team called Tahir was exceptional."

Cons:

• "Service normal took the order served me but no smile at all on face."
• "By far the worst excuse I heard just called the chef out to ask why burger is so hard and cheese all over the wrapping... his answer the microwave is very powerful lmao."
• "The staff are terrible no one at the front to busy chatting away at the back in the kitchen."
• "Order twice from burger base and both time special instructions ignored, both time have to go out and buy burger again for kids because my son don’t like pickles, onion or mustard."
• "It was absolutely terrible. One of the worst restaurants I have ever been to."
• "We rang and asked for amendments to our order due to allergies, still came with cheese/mayo."
• "Would rate no stars if possible. Customer service was appalling. Half the order never arrived and the staff clearly weren't bothered."
• "I ordered my food last night on 23rd of feb at 9:15 pm food was very cold and not cook properly."

Ambiance and Cleanliness

Pros:

• "There's tables to sit in and eat and the place was nice and clean."
• "The establishment was smart and clean though."
• "It’s a great experience. The ambiance is very welcoming and charming."
• "Try doing that in McDonald's! No chance! My first go at the place but feeling optimistic. Best of luck to the business. Looks clean and hygienic too!"
• "Visited the store for the first time. Store layout and decor was amazing."
• "We really enjoyed our visit, the restaurant was clean and had a fresh vibrant look."
• "Enjoyed the food and service was soo good and staff are fantastic."
• "Really love the food 🥘 also one of the best takeaway 🥡 in whole Manchester."

Cons:

• "I’ve been here with my friend, ordered 2 burgers which was good, but we asked on the till to clean the table for us it was dirty but they didn’t do it and we had to sit on the same table."
• "Ordered through Uber eats, it took so long to deliver food because driver had delivered two orders before delivering my food and hence received a cold burger and chips."
• "1st order threw uber eats, cold burgers, cheese looked like rubber, like the burger was made a couple of hours ago."
• "Restaurant interior was nice and I liked the fact that it had a touchscreen monitor to place your order, however I put on the order, no onions and no pickles, however there were still onions and pickles on my burger."
• "2nd order in the same week, was expecting a hot burger meal. Omg cant believe it got a lukewarm burger and fries."
• "To much sauce on the burger which made my burger wrapper so messy it puts you off and i coulden't put my burger down on it and the chips were not cooked properly some of them were old chips cooked second time."
• "Went with high expectations but got a little disappointed. 1st impressions, place looked nice and staff serving was very pleasant & helpful with recommendations."
• "I was served by Andrew who was so helping when I was deciding what to choose to try out for the first time. I had the chicken star and wow it was amazing the chicken was so juicy and so tasteful."