The Hollies Farm Shop Reviews Summary

Cafe Experience

Pros:

• "Cafe is good and the staff are friendly which is the only saving point to this place!"
• "The sandwiches are amazing, bursting with filling and on a really nice ciabatta bread."
• "Very efficient and friendly service which we very much appreciated."
• "Mind blowing!! Gifts glitter and sparkle galore. Had afternoon tea with my daughter and we thoroughly enjoyed delicious scones and clotted cream."
• "The coffee was still good though and then staff were nice."
• "Loved visiting this place.. cafe was good. Coffee was tasty and the scones delicious."
• "The cafe has wonderful food and drink."

Cons:

• "Outrageously priced for the bog-standard quality of anything from the cafe."
• "Awful food from what is now a takeaway only cafe. The options are limited and the food was greasy, chips served in coffee cups in brown paper bags."
• "Not as good as before.food on floor tables not cleaned away. Too much emphasis on getting people in and out."
• "The black pudding was awful dry and hard."
• "Cafe just isn't manned well enough, no urgency to serve customers etc."
• "Poor to medium quality food in the cafe, the ciabattas are not toasted and probably not made fresh (cold fillings)."
• "Very overrated, ordered tea & scones, tea arrived followed by scones 15 minutes later, had to send it back..."

Customer Service

Pros:

• "Staff were really helpful and friendly in the farm shop!"
• "Staff super helpful and fully masked."
• "Belated review for Christmas - hugest thanks to the amazing customer service."
• "The staff were so polite and if you ever needed help they would step right in without hesitation."
• "The member of staff who served us was very helpful & friendly."
• "All the colleagues were very friendly and helpful."
• "Staff are incredibly friendly and helpful and a special mention to the charming Belfast Gentleman Scott, you’re a credit to the Hollies."

Cons:

• "The service is slow inaccurate and verges on the rude to be candid."
• "Another customer also stated the same as my detailed issues to the staff. The response was ‘it suits us! Where’s the Customer service."
• "I found the staff to be looking down on the customer... Will never visit again."
• "However staff in the café were a little rude."
• "Service is friendly but slow at the best of times and when it's busy, it's at a snail's pace."
• "Service a little slow with a large queue."
• "Very poor service and prices too high."

Product Quality and Variety

Pros:

• "Well stocked with lots of goodies. Socks to retro sweets.... Fantastic fruit and veg cheese, cakes the list goes on."
• "The quality is outstanding and the prices are reasonable."
• "An incredible place with so much variety and choice in both food and non food departments."
• "Fantastic farm shop with an extensive selection of produce all in one place with and without packaging for those more waste conscious."
• "The array of produce is complimentary to the setting, fresh produce is just a sight to behold."
• "This place has by far the best chilli pork pies and steak pies I've ever had in my life."
• "It's an Aladdin's cave of farm style market with everything you would expect to find."

Cons:

• "Some good fresh produce but generally a bit lackluster and disappointing."
• "Markup is greedy enough, but trying to pass it off as theirs, very sly."
• "All the pumpkins I saw had some level of rot so we couldn't buy any."
• "Items that used to be well made and fresh have had a very noticeable quality change!"
• "The shopping experience is discouraging because the customers, on the whole, possess an arrogant and holier-than-thou attitude."
• "Food quality not great either - waiting time for food is much too long."
• "Some of the food looks lovely but doesn’t taste great."

Pricing

Pros:

• "The quality is outstanding and the prices are reasonable."
• "Price point is fantastic as some farm shops are so expensive normal people can't afford them."
• "Prices not cheap but quality of foods is high and for occasional visits prices ok."
• "Thought it quite reasonably priced for what is a high end establishment."
• "Some things are stupidly expensive, but the fresh meals, meat and vegetables are great value."
• "You get what you pay for!"
• "Prices are reassuringly high of course, but worth it for the quality and support to local producers."

Cons:

• "Have often called to the hollies but find it too expensive for my budget, particularly meat and vegetable products."
• "Same quality food like any other supermarket or even Aldi, the only difference is you pay here twice the price."
• "Very posh and everything has the price tag to match."
• "Went in for a look round and found it had a great range of products however you will be paying much higher prices."
• "Very expensive.. very expensive.. but the food it excellent.. not sure how they justify the very expensive prices."
• "The Hollies used to be expensive, but the quality justified the cost. Recently the prices have crossed the 'blatant ripoff' threshold."
• "Food / Drinks and Christmas Gifts Expensive."