Scotts of Stow Reviews Summary

Customer Service

Pros:

• "lovely Liam or maybe Leon answered my call was amazing, friendly efficient without rushing my older self infact should be how all customers are treated with humour and lots of kindness."
• "Carrier, Arrow XL, website gave me a realtime delivery progress of their van run on google street maps so well done for choosing this local carrier, Arrow XL."
• "Well I see the negative reviews and can't believe it is the same company I have just dealt with. Spoke to a lady called Paula and she could not have been more helpful and efficient - she said you would investigate my situation and would phone me back within 2 hours. The phone rang 30 minutes later and she had got the problem sorted with a replacement being sent by next day delivery."
• "Also great customer service, even calling me back after I messaged them to clarify an order issue."
• "The staff were friendly & knowledgeable, & helped me choose the perfect gift for my niece."
• "All the call centre staff were polite."
• "Staff were very friendly and they have a nice flower shop upstairs."

Cons:

• "Dreadful customer service. No response at all on my first attempt to call."
• "Every time I contacted them they say they will contact the hifi company and get back to me, they never do."
• "Practically impossible to get through on the phone...I have tried 3 times each time I have been waiting 15 mins plus on their premium rate number with no success."
• "Very disappointed with customer service. Order not received and no response to 2 online enquiries about expected date."
• "The customer service from this company is virtually non-existent and no-one appears to have authority to do anything."
• "what an experience with this company customer service awful having placed an order for nearly £300 pounds and wanting to return an item i have spent four days trying to contact the no customer service and no one answers the phone."
• "The customer service here is the worst I've ever experienced."

Delivery & Orders

Pros:

• "Good selection of home & kitchen ware, with a few quirky items thrown in for good measure."
• "Another successful trip to this fabulous shop or should I say shops!"
• "I love the stow shop - the arrangement of products as well as the new stock that comes in each season that is exclusive to the cotswolds."
• "Really enjoyed visiting the shop in Stow and seeing the range of products on sale."
• "1st time coming to visit Scotts Of Stow, looking for a slow cooker and a bedroom heater, they have it all online."
• "The delivery was very quick, and the driver from Evri called up when she could not find us, and got the stuff to us."
• "This was an item out of stock so they kept me informed of delivery by carrier and date."

Cons:

• "Had a delivery of unacceptable quality of kitchen table plus two chairs. Very visible scratch marks on both table and seat of one chair."
• "I order a birthday gift for my father and it stated the delivery date of the 17th July... I get an email saying there had been a delay."
• "We decided to cancel order and now we have been told seven to ten days for a refund."
• "After 4 weeks wrong item delivered then returned."
• "Still waiting after 2 weeks for item to arrive."
• "I placed an order with them in November that never arrived (I write this at the end of January)."
• "It is now one month later and we have not received a refund. We have heard NOTHING from this company."

Product Quality

Pros:

• "There was an impressive range of products on display, ranging from an excellent selection of gardening accessories to all manner of kitchenware."
• "my friend bought some lovely kitchen utilities for my Birthday which were very affordable & practical."
• "Garden furniture - Very competitively priced Antibes 3 piece garden set delivered today as promised."
• "After much buying and returning from other retailers, we got some really nice bath mats from here, feel great, and a nice mature pink!"
• "Well packed and protected with bubble-wrap so well done Scotts of Stow dispatch team."