Lathcoats Farm Reviews Summary

Customer Service

Pros:

• "All the ladies who serve in the shop are so helpful."
• "Customer Service from other staff was much better."
• "The rest of the staff were very friendly and helpful."
• "The staff were very friendly and the quality of the food was better than even the best cafés I'd been to."
• "Staff are always happy to help you."
• "The staff are friendly/helpful and know where everything is."
• "Staff are friendly and approachable."

Cons:

• "The staff forgot to make one of our drinks."
• "On this instance, staff member was rude."
• "A couple of staff members were incredibly rude and we, as a group, will be taking our business elsewhere."
• "No vegan type options so I asked for the vegetarian option of avocado on toast without the eggs... unfortunately it looked a lot better than it tasted as the mushrooms were completely tasteless."
• "When I bought our issues to the manager she did not offer any solution other we are very busy."
• "The young girl we spoke to was quite dismissive and just told us to come back another day."
• "The service staff were exceptionally rude and unhelpful."

Parking & Accessibility

Pros:

• "Plenty of parking but not much disabled parking."
• "The parking is limited but free."
• "Lots of Parking!"

Cons:

• "It's a shame there's not a longer stay car park or more disabled bays!!"
• "Since the coffee shop has opened for every day shopping you can not park and being disabled it's a nightmare."
• "The overflow car park is a bit of a distance from the main site and there is a busy road to cross."
• "It's such a shame the car park is full of people going to the coffee shop, who stay there for a long time."
• "The overflow car park is a bit of a distance from the main site and there is a busy road to cross."

Facilities & Cleanliness

Pros:

• "Facilities are all well maintained."
• "The cafe was lovely with a family room and a quiet room for those with our kids."
• "They also have hand washing stations at the entrance/exit to the animals which is especially good for children."
• "Everything organized and clean toilets."
• "The rest rooms clean and sparkly and the hi chairs and disabled facilities met with our kindly approval."
• "The place was very clean and great feel to it."
• "The facilities are clean and the provision of hand washing stations is excellent."

Cons:

• "Most of the tractors were broken so couldn't be peddled."
• "We arrived today to sit at a dirty table, surrounded by dirty tables."
• "When we were seated we waited nearly 10mins to even be given a menu."

Food Quality

Pros:

• "The food in the cafe is marvelous."
• "The food is great and very reasonable."
• "The Mushroom soup was awesome."
• "The food is delicious and the shop has loads of lovely treats."
• "Delicious café food and the best apple juice I've ever had."
• "The food in the bee hive is excellent and good value."
• "Food quality was really good and delicious."

Cons:

• "Good selection, but being a farm shop I expected all the food to be healthy, or have all natural ingredients."
• "No vegan type options so I asked for the vegetarian option of avocado on toast without the eggs... unfortunately it looked a lot better than it tasted as the mushrooms were completely tasteless."
• "The sausages were overcooked, the mushrooms bit sloppy."
• "Our scones were ‘crusty’ and had a very strange aftertaste."
• "The breakfast was awful all food over cooked, sausages were hard at each end hash browns hard bacon like rubber."
• "The Victoria sponge cake was a bit too dense for my liking."

Value for Money

Pros:

• "The food is great and very reasonable."
• "We picked a large bucket-full for £10, prices can vary as they weigh your work at the end."
• "Reasonably priced."
• "All local produce and very reasonably priced."
• "Has a lovely feel to the place and always very good value for money."

Cons:

• "Maybe a bit expensive but is worth the money."
• "The farm shop was typical farm products at the higher price."
• "Well stocked, but prices seem to have been increased dramatically."
• "Paid £17 for one not even full basket of strawberries, plus the £6 for us to go in the first place."

Online Booking & Technology

Pros:

• "Rebecca and her lovely team Amy and Leo took us on our Alpaca walk (that we had pre booked) and it was fantastic!"

Cons:

• "This is discrimination towards people who do not have the know-how or computers to book 'online'."
• "It isn’t made obvious that you need to book online... we were all left disappointed as we were unable to book on as it was fully booked."
• "Very unhelpful or friendly and I would never book something like this online."
• "Travelled along way to pick some strawberries nowhere on the sign posted or on Google maps does it say you need to book."
• "What a load of rubbish that something as simple as strawberry picking has to be booked via the internet."