Las Iguanas - Sheffield - Meadowhall Reviews Summary

Service

Pros:

• "Well where do I start, table service, excellent, Amber is such a lovely girl, very polite very helpful."
• "brilliant food and drink but more so brilliant staff, not sure of the ladies name as forgot to ask but waitress with blonde hair, European, slim fit was absolutely great."
• "The staff were so friendly and came over regularly to top up drinks and were great with my son."
• "Rebecca our server was brilliant."
• "The waitresses Julia and Becca were very attentive and friendly."
• "A nice atmosphere and very good service from the staff a special mention for Eszter and Kyle."
• "The staff were amazing and very attentive."

Cons:

• "Service was slow for all aspects."
• "Service was poor, took ages to get seated."
• "Service was a little slow after we were shown to our sit."
• "Service was extremely slow despite we mentioned being hungry!"
• "The service has been terrible from start to finish."
• "Service is absolutely terrible."
• "Waiting staff too busy chatting with each other & friends to clear plates."

Food Quality

Pros:

• "Food has been well cooked and well presented and very tasty."
• "Nachos and enchilada were a 10/10."
• "The food was absolutely phenomenal."
• "Food was delicious and loved that they had a menu with options catered to vegans."
• "Food arrived really promptly and was extremely tasty."
• "The Tapas starters were really good, mains were absolutely spot on."
• "Food was perfectly cooked and tasty."

Cons:

• "The burger we ordered was half the size of the bun, and the sweet potato fries were fairly cold."
• "The food was Mediocre."
• "The only negative is that I was hoping the food would be more authentic and not adjusted for the English palate."
• "Half of our food missing."
• "Had to send calamari starter back as crumb coating was an unpleasant mushy texture."
• "The empanadas were empty and inflated due to the quick fry and hot air. Tasteless."
• "The dish I ordered, the chicken was really dry and the sauce looked like it was overloaded onto the chicken leaving it drenched."

Atmosphere

Pros:

• "Absolutely top service, food and atmosphere and will definitely be back."
• "The atmosphere was laid back, think 'Havana' kinda feel."
• "A great atmosphere."
• "Great atmosphere, music, service."
• "Fantastic service and a lovely atmosphere."
• "Great atmosphere, amazing food."
• "The staff are friendly and the place has a great vibe to it."

Cons:

• "Atmosphere was lacking, music very loud, can not communicate with partner."
• "The restaurant just gave me an overall bad vibe."
• "Banister up stairs felt sticky."
• "Felt cramped and not valued as paying customers."
• "By god, tiny table, awful wooden chairs."
• "Table we sat at was a bit chilly, bottom right hand side of the restaurant interior."
• "The place could do with a revamp/refit, floors and seating have seen better days."

Value

Pros:

• "Fairly well priced."
• "Great food, reasonable prices."
• "Prices are decent given the good quality."
• "Absolutely delish. Food sizes are good, quantity & quality for £££ is great."
• "Got bill, a touch over 30 quid for meals plus drinks, really good value."
• "Food was really nice but a little pricey for what you got."
• "The food is great and the portions are good value."

Cons:

• "Prices are very expensive and I would NOT recommend this place."
• "The value for money is ridiculous, extortionate prices in relation to the portion size."
• "Way too expensive for what you get on a plate or bowl."
• "Very very very overpriced. £11 for a burrito which wasn’t a burrito it was a wrap toasted."
• "I spent £16 on some salty curry without the main ingredient I was hoping to get with the dish."
• "Had bottomless brunch lasting 2 hours. Restricted menu and small portions."
• "They charge a over 3 pounds service charge just to order food from your table with their app no warning anywhere."

Staff Conduct

Pros:

• "Big thank you to staff who are great, very friendly, nothing was too much trouble for them."
• "The waiters and waitresses were amazing, so friendly and accommodating."
• "Charlotte, our waitress was such a lovely person, smiling, chatting, kept checking on us if we were happy."
• "Service light but attentive, just right from 2 different young lasses."
• "We have visited twice to this restaurant and on both visits we have received excellent food and service."
• "Excellent staff! The manager was on top of everything and didn't miss a beat!"
• "The staff were all lovely too! 10/10"

Cons:

• "Absolutely disgusted my sister left crying a server called Samuel spent the whole night even when taking orders from other tables turning and regularly looking down my younger sisters top."
• "The staff member who we asked the bill for didn’t even smile or ask if we enjoyed our food."
• "Staff need training and app needs work."
• "They are racist. They did not offer me and my friend a table after someone had left and said it would take too long to clean."
• "Server was not smiling, not welcoming."
• "Waiting staff too busy chatting with each other & friends to clear plates."
• "Very unimpressed on this occasion! ... lack of professionalism of the staff!"

Management and Policies

Pros:

• "Our waitress Charlotte was very understanding and explained how the food is cooked separately."
• "Option to self-pay by phone so no delays getting the bill."
• "Gluten-free diners catered for properly."
• "Great service, the food was lovely and being asked if we wanted a vegetarian menu before we sat down was refreshingly nice."
• "Really friendly and prompt service by Charlotte- she was super attentive and very helpful."
• "We’ve been for bottomless brunch twice now and both times we have been served by Becca who is consistently attentive, friendly and hard working."
• "Las Iguanas is amazing, good food, nice seating area."

Cons:

• "This restaurant is adding Optional service charge without customer's consent."
• "Without telling me they added a £6.23 optional service charge to the bill."
• "I complained to the restaurant & was asked for my number & convenient time to call. TWICE I replied to the Manager & still no call."
• "Manager was very unapologetic and abrasive."
• "Instead of hiring a manager that was previously Head Sandwich Artist at Subway maybe hire a manager that can run a restaurant?"
• "Big letdown was noticing payment was card only and ideally I wanted to pay cash!"
• "They were also out of a number of items on the menu making children’s selection very difficult."