The Canteen Reviews Summary

Service

Pros:

• "Also a BIG Thank You to our server Jason. Helpful, polite, and positive."
• "Really nice staff where nothing is too much trouble."
• "Excellent service, very polite and attentive."
• "The staff were very welcoming and chatty and fun."
• "Friendly and efficient."
• "Had a lovely lunch today, served by a waitress who said she was called Melodie and had a wonderful experience!"
• "Staff smiley and friendly."

Cons:

• "Our drinks were all delivered at separate times."
• "Having to queue outside for almost half an hour for a table wasn't exactly fun."
• "Had to wait for over 40mins to be seated."
• "Service was slow even though we were there at early morning."
• "I was disappointed with the service myself and my guest had today."
• "Took a couple prompts for our plates to be cleared and to get our desserts which we had ordered initially as well as to get our bill."
• "Sadly the service is desperately slow and poorly organised."

Food Quality

Pros:

• "Everything tasted good."
• "Well prepared and presented 'poached eggs on sourdough toast'."
• "The breakfast was lovely, quality ingredients well cooked."
• "Food fresh and lush."
• "Brilliant food that's reasonably priced."
• "Very well priced for the high standard of food!"
• "By far the best breakfast I've had in a long while."

Cons:

• "Terrible food. Poor service. Burnt reheated wedges with a dry bun a few lettuce leaves, 3 matchsticks of cucumber and some small fatty fish fingers drenched in tartare sauce."
• "1 waffle per breakfast last year 2. Soggy muffins with the eggs benedict which was tepid."
• "Food was lovely but warm, not hot."
• "However my breakfast was inedible."
• "Their version of maple bacon waffle was drowned in so much cheap faux maple syrup that I couldn’t taste anything else."
• "Unfortunately my husband's toast and.my muffin were overcooked and charred although the poached eggs were lovely."
• "Food was normal nothing exceptional."

Ambiance & Location

Pros:

• "Quirky little place that's dog friendly & attentive staff."
• "Outside Terrace is a perfect sun trap - weather and tide permitting 😊"
• "One of my favourite eateries. What a treat enjoying a snack or meal whilst sitting in a 600 year old fort that has protected the harbour for centuries and looking out the gun holes."
• "A great little gem in the Hot Walls in Old Portsmouth."
• "The cafe itself is in a unique spot with great views of the Solent."
• "Really great location, you feel like you are eating in an ancient Castle or fort."
• "A fantastic location, staff are absolutely lovely. I had a BLT sandwich and wedges which was a huge portion and tasty."

Cons:

• "My only negative comment would be that it was a little cold. Could have done with some heating on."
• "Can be cold in some areas of the restaurant during the winter."
• "It was so cold in there I just wanted to finish and get walking again!"
• "However due to the size and shape of the area it can get quite loud with so many tables."
• "But extremely long waiting to get in and it gets super cold and windy in the area!"
• "Service is clearly slow and unable to seat people even when they have empty tables."
• "The only negative is the toilets because they needed a clean."