Laptop & PC Doctor Ltd Reviews Summary

Quality of Service

Pros:

• "Service is second to none. 5 stars 🌟"
• "The service provided by Laptop & PC Doctor is absolutely first class and I'd recommend them to anybody in an instant."
• "Very efficient service and worked around my needs."
• "Great service guys keep up the excellent work!"
• "The job was done with amazing efficiency and at an extremely affordable price."
• "Excellent and knowledgeable staff, very organised and excellent prices."
• "Professional, knowledgeable, friendly and super fast service especially in these difficult times."

Cons:

• "Despite them saying that they have a no fix no fee policy, i never got my money back."
• "The ONLY gripe, is that they reinstalled windows on my HDD and not one of the SSDs."
• "Not cheap, but then I would rather be confident that the job was done right."
• "Another company charged £58 for... and left me with the same problem the following day!"
• "A glitch with the replacement SSD failing after a couple of days, but it was faulty."

Customer Support

Pros:

• "Also provided support over the phone as I was getting my laptop back up and running again."
• "They were always very clear on telling me my options, what they would recommend, how much it would cost, and if they could do any deal for me."
• "Prompt and courteous service and fixed my Microsoft surface laptop/ tablet and they managed to recover all my valuable files and photos."
• "Also, an excellent Aftercare system to check everything is OK, a few weeks later."
• "I asked how much he wanted for the diagnosis and he said he didn't want anything for it."
• "Receptive company and spoke clearly about an issue I had with my laptop."
• "They provide expert advice and I cant praise them highly enough."

Cons:

• "When I had taken into the Apple Store previously they spoke to me like an idiot for allowing it to happen."

Speed of Service

Pros:

• "When my hard drive died they quickly got my computer back up and running perfectly."
• "Got laptop back about 3 or 4 days later by post and it's been working superb."
• "Can't recommend enough - I went along expecting a couple of days wait but they managed to fix my issue in 2 or 3 minutes and didn't charge for it."
• "Went in with a couple of issues with my own and my son's laptop. As they were busy I was told a week to complete the jobs however they we're ready for pickup within 2 days."
• "Within an hour they had replaced the broken component and got rid of spyware."
• "Really fast to diagnose the problem, offered a fix in quickly and a reasonable price."
• "Had it returned within a couple of hrs."

Cons:

• "We left it with them for just over a week and they were able to repair it and upgrade our PC."

Cost of Service

Pros:

• "Put my Mac Book Pro into get repaired... the total cost was only £100."
• "They quoted a price and said they’d phone when it was ready, which they duly did, and the PC worked like new."
• "Have found the staff very pleasant, helpful and very competitive regarding price compared to other places that i have used in the past."
• "Guys did a great job replacing my hardrive on iMac."
• "Brilliant laptop SSD upgrade. The guys were fast, efficient, polite, and the job was done properly for a fair price."
• "Job complete to my satisfaction a couple of days later and it's now running as good as the day I bought it."
• "Their charges are very reasonable for the immense relief their services bring."

Cons:

• "Dropped my Macbook Pro off under the assumption that the hard drive had died. Was shortly informed that it was the fault of the logic board, and returned the device to me at no cost."