Madame Posh - Afternoon Tea in Windsor Reviews Summary

Service

Pros:

• "Also the service was effective and polite."
• "Lovely owners who interact with customers."
• "Servers and clearing team all well trained and full of smiles, showing respect to guests."
• "Service is depending on who's at work but never had any issues."
• "The staff were very helpful."
• "Staff couldn't of been more helpful."
• "The service is outstanding and the food the best I ever had in a coffee shop! Staff really friendly!"

Cons:

• "This was a car-crash of a lunch."
• "The staff talk to one another and make no effort to help customers."
• "Our waiter made crude comments and ignored our table for the majority of our stay."
• "Staff weren’t nice when we walked in which should have been our first warning sign!"
• "Nobody was in a hurry to take our order and I had to ask someone to come over."
• "Service leans more to the slow side."
• "Service is often very bad but improved today."

Food Quality

Pros:

• "The cake I ordered was a flourless chocolate and raspberry slice, I also ordered the pash n shoot smoothie."
• "It may be pricy but best quality food, decoration always left me awesome."
• "Food was great and pastries were unbelievable!"
• "Great coffee and their cheesecake is something you just instantly fall in love with."
• "They serve healthy lunches and crepes and green juices too."
• "Brilliant food, sublime texture and the tiramisu is just a haven of unparallel bliss."
• "The crepes were hot, fresh and made to order."

Cons:

• "Ordered a classic afternoon tea set, hard bread and hard scones (probably overnight)."
• "Had a pastry that looked pretty but didn't taste very good at all."
• "Burnt coffee, commercial sweets with too much sugar and poor of taste."
• "The cookie was as hard as a brick, very difficult to chew and the chocolate cupcake was extremely dry."
• "The Victoria sponge was very dry and flaky so definitely not fresh."
• "Food was terrible."
• "Small portions, poor quality food, very expensive, and certainly far from posh interiors!"

Ambience and Decor

Pros:

• "The decor was very extravagant, immaculate and fabulous."
• "The design of the place is beautiful and well maintained, always clean and welcoming."
• "Lovely décor and seating, which is totally unique to other cafes in Windsor."
• "It had the cutest decoration and attention to detail with chandeliers and candles."
• "The interior is cosy, looking a bit kitsch but fun."
• "Decor is beautiful and eye catching."
• "It's a lovely exquisite store with a very nice cafe with drinks and light refreshments."

Cons:

• "Tacky furniture in the middle of a tacky cliche shop."
• "A pretend posh place. It's not as posh as it makes itself out to be."
• "Nothing posh inside this place."
• "It’s a tacky place for people who are not posh to feel like it."
• "Definitely 'style over substance' best describes this place."
• "It tries to be a bit fancier than it is."
• "The decor needs doing up, and the floor looks terrible."

Customer Experience

Pros:

• "Thank you for always welcome us to your lovely Coffee Shop!"
• "This place is one of my favourite restaurants/shops."
• "We have been so lucky to have a sunny day and stay outside, after we visited the castle."
• "Great spot for a memorable British afternoon tea in Windsor in a pedestrianised zone in the shadow of the castle."
• "It was wonderful, it was early March, I had the day by myself at Windsor and came upon Madame Posh later in the afternoon, I had a formal English tea with Champaign everything was delicious."
• "Absolutely satisfying and lovely place!"
• "Keep up the good work and thanks for the warm welcome I have received during my visits to Madame Posh store Windsor."

Cons:

• "I will never return, ever. On my experience I would recommend you avoid this place completely."
• "We received several extremely rude and overly aggressive emails."
• "What a disappointment..booked for 8 people got sent downstairs not as nice as upstairs."
• "Awful experience! Our lovely day in Windsor was spoilt by the incompetence of @_Madame_Posh."
• "Our experience was impersonable and just not expected from a nice looking 'posh' cafe."
• "Won’t be visiting again."
• "Not quite the ‘posh’ experience we were expecting & wouldn't go back in a hurry."

Value

Pros:

• "Good quality for reasonable prices."
• "Food was reasonably priced and very nice."
• "The portions are small and the prices high."

Cons:

• "£5 pound for a bread basket..."
• "The total bill came to £37.18! The food was okay but it certainly didn't justify the prices charged."
• "It was nice but expensive for what you got, especially as they add on a compulsory service charge on top."
• "Very posh and elegant but not suitable for little children...no nice food for children."
• "Nothing was worth what we paid or worth taking a second trip back for."
• "After this we had difficulty contacting the Manager of the store for our agreed refund."
• "The one downside is the service is always slow."