The Penny Theatre Reviews Summary

Service

Pros:

• "Our server, Eve, was really attentive and made sure we got the most out of the experience."
• "Staff had great attitude and, despite being very busy, food was out in 10 minutes!"
• "Louis absolutely made our night! Stellar service with great chat to go along with it."
• "Ellie was superb, came to the table taking a drinks order every 15-20 minutes!!"
• "Never been before such friendly staff and great service our waitress Jem went above and beyond."
• "Sid went above and beyond to make us feel welcome."
• "Leah made it extremely pleasant! Impeccable bottomless brunch service, drinks always on the go."

Cons:

• "Service was appalling. Our table was sticky and the surrounding tables had leftover food and drinks."
• "Despite there being no one waiting to be served it took a while to get noticed by the bar staff."
• "Unfortunately one main meal was missed and only came out when other people's plates were being cleared away."
• "Tonight was the worse night I’ve ever had at this place, firstly I never got the chips I paid for the garlic bread never came out."
• "The customer service prior to booking was excellent! But the service for drinks was extremely slow throughout our two hour time slot."
• "Shocking service from the extremely rude barmaid who had a chip on her shoulder for some reason."
• "Had an absolutely Awful experience on karaoke night where the deputy manager who was running karaoke made awful gestures about us."

Food & Drinks

Pros:

• "There is a really nice menu and a wide variety of food to choose from."
• "25p wings on Wednesday with delicious vegetarian alternative."
• "Cracking food too!"
• "The wings were excellent with a lovely variety of sauces."
• "Great food and cheap drinks, drag night on a Tuesday and Karaoke on a Thursday are great!"
• "The selection of beers is good and they do have vegetarian options on their menu."
• "Great food. Great service. Fantastic prices."

Cons:

• "All 8 of us had different dishes and there was something to complain about, the Chicken in particular was a very bad quality."
• "The burgers were cheap burger van burgers and tasted that way too."
• "Food is always cold and tasteless, cocktails are never made to spec, spirits are always under measured."
• "Plus the food was poor my husbandad chicken wings and they were bland and there was minimal choice from the menu!!!"
• "The food was not a large portion nor brilliant quality."
• "Tonight has been nothing short of a shambles. Super Bowl night, no chicken wings. No chicken. No pizza."
• "So I've been visiting this pub every once in a while and yesterday I left with a bitter taste in my mouth...literally. There was a genuine slug in my beer glass."

Atmosphere & Venue

Pros:

• "We have been coming to penny for 2 years and always met with a fun welcoming atmosphere however today it was cold and felt very excluded."
• "The venue has a lovely vibe and was spotless."
• "Good place to watch sports with a great atmosphere and their reward card is great."
• "Pub always has excellent service from all staff, as someone who visits regularly events are always hosted to a very high standard."
• "It’s fantastic that they show the big sporting events too, they are really putting in a lot of effort for the customers."
• "A lovely building and very clean."
• "Absolutely loved the place, delicious food and drinks, quick service and feeling like you’re in LA!"

Cons:

• "Have been going to concerts with my son since he was 7 turned up at the THEATRE tonight to be refused admission."
• "We have been coming to penny for 2 years and always met with a fun welcoming atmosphere however today it was cold and felt very excluded."
• "First visit post Covid and will be last I expect. Couldn't work out which smelt worse the pint I was served or the pub itself."
• "It's not a theatre and it's not a penny..... Horrid student pub.... Use to have some pretty decent live music, but all gone now its part of a chain, and little redeeming now other than the big screen football."
• "Big screen sports in the beer garden, but usually rammed with smokers so not too pleasant for non-smokers."
• "However they do NOT own a high chair for your little one such a shame that we cannot return as we now have a child."
• "ROWDY football watchers using bad language spoilt the afternoon."

Staff & Security

Pros:

• "Brilliant staff 😘"
• "Fantastic service. Fantastic ppl."
• "Came for Bingo and it was hilarious. Well run, lovely staff, cheap drinks and amazing food."
• "The bartenders at the penny theatre were cheerful and made the atmosphere really friendly while keeping to work professionally."
• "Friendly bar staff, friendly doormen."
• "Staff are brilliant! Especially the smiley Manager She’s great."
• "Staff were friendly and super attentive."

Cons:

• "Their security is just smug and rude."
• "The security guard was very rude and had an attitude problem."
• "The bouncers should be sacked, they do not deserve to have their job as they are clearly abusing it and finding amusement in upsetting customers."
• "Beware! The male bouncer will attempt to steal your phone when your back in turned."
• "The bouncers on the door pick and choose who they decide to let in."
• "They have bouncers on Sunday day times which is something I've never experienced before."
• "I was absolutely appalled by the way I was treated at the door."