Woodlands Lodge Hotel Reviews Summary

Staff and Service

Pros:

• "Extremely courteous and friendly staff at all levels, very welcoming and helpful."
• "The staff are kind, friendly and really will go out of their way to accommodate you."
• "The team were always on hand to cater to our every need and everything went exactly to plan."
• "The staff are really friendly and attentive."
• "They went over and above to help us, many thanks to the chef on Saturday!!"
• "All the staff we dealt with were really lovely."
• "The staff couldn't have been friendlier to us, including my two and five year old."

Cons:

• "When staff did attend they were surly and had no idea how to tend bar."
• "The customer-facing staff were lovely, with the exception of the owner, who was sullen and unfriendly."
• "No staff were there to welcome us and direct us to the waiting area."
• "The staff were rude and surly."
• "The service was friendly, but slow and erratic."
• "The owners have no idea how to run a hotel and are only interested in money!!"
• "The person we were supposed to meet had taken the day off and not told us."

Accommodation and Cleanliness

Pros:

• "Spotlessly clean and food delicious."
• "The bedrooms are all decorated individually to a very high standard."
• "The very clean room was spacious with lots of storage space and a lovely view over the grounds."
• "The rooms were comfortable and we both slept well."
• "Our standard twin room was spacious and spotless. Comfy beds, gorgeous bathroom, stunning gardens."
• "The room was clean, quiet and comfortable."
• "The room was comfortable and spotlessly clean."

Cons:

• "The hotel is now a bit dated and could do with a revamp."
• "Also there's a very weird open area ceiling above the bathroom which is filthy and feels like some rats could be living up there, therefore couldn't sleep and woke up with every noise."
• "The view was great. The toilet seat was disgusting."
• "The room itself was a nice room, however, it could do with a little bit of TLC in places."
• "The room was spidery."
• "Some areas of the place are looking a bit tired."
• "The bathroom was so dated and tatty."

Food and Dining

Pros:

• "The food was Amazing!!"
• "The food was wonderful on both occasions, well put together and portion sizes were sensible."
• "We chose to eat dinner at the hotel which was amazing."
• "The food was excellent (dinner and breakfast). Accommodating vegan options."
• "Enjoyed a very well presented meal, a 'second to none' breakfast."
• "The food is first class."
• "Food was exceptional, especially breakfast."

Cons:

• "Tagliatelle dish could be improved by using softer sun-dried tomatoes."
• "We couldn't eat the smoked pickled vegetables that accompanied one of the starters so told a member of staff it tasted and smelt like a dirty ashtray."
• "The roast beef main was disgusting the beef, although cooked pink in the middle, was tough and fatty."
• "Food was OK but overpriced as was the room."
• "They couldn’t do a plain fish or chicken meal without the sauces."
• "The fish and chip supper was a disappointment as well, slimy grey fish that was obviously frozen beforehand and deep fried."
• "Cooked breakfast I think could be improved, slightly under cooked for me and not much flavour."

Location and Environment

Pros:

• "Set in the beautiful New Forest."
• "Set on the edge of the New Forest, hotel garden merges into the forest."
• "The hotel’s location in the New Forest is excellent, with many possible walks starting from the hotel grounds."
• "Lovely hotel set in the middle of the New Forest and from the back garden you are in the wilderness!"
• "Set in the most beautiful area, with grazing ponies 1 min walk away through the back gate that leads Into the forest."
• "The New Forest is a beautiful place to visit."
• "A good location next to the new forest woodland. Walkable to Ashurst and Lyndhurst."

Cons:

• "There is no shower which was a shame."
• "The door didn't close properly unless you locked it with the key."
• "The only issue was that the top floor was absolutely boiling hot, very hard to sleep at night."
• "Walls super thin that could hear neighbours just talking."
• "The room was ok, keep in mind it's a very old building so no spare plug sockets."
• "The hotel is in a very rural setting so don't expect to walk to shops."
• "Sadly the bed was dreadful. It offered little support, resulting in a poor night's sleep and leaving us both in pain."

Value and Pricing

Pros:

• "Finally what's more great value. Well done!"
• "Overall good value for money for 2 nights, breakfast and dinner both days and an extra cream tea."
• "All in all an excellent experience and well worthy of my 5 star rating."
• "Highly recommend if you're looking for a relaxing place to stay within easy reach of the New Forest."
• "Would highly recommend to anyone. 11/10 👌👌👌"
• "Great chance to relax and enjoy the surroundings, with great food and friendly and helpful staff."
• "The food was excellent and the service received was faultless."

Cons:

• "But overall it was overpriced,"
• "Food was OK but overpriced as was the room."
• "£180 for a room that should be no more than £100."
• "At almost £30 I wasn’t going to eat half a steak."
• "The mattress are in desperate need of replacing."
• "I got the distinct impression that the manager just wanted to milk as much money out of the wedding party as possible."
• "We shared our feedback weeks ago and have had no reply to date."