Steakout Reviews Summary

Service

Pros:

• "Today we came for a meal at steakout and was greeted by Matthew with a great smile took us to our table, from there on he was polite and with a smile on his face from Start to finish with excellent customer service and looked after us."
• "Service is on point along with the atmosphere and food."
• "It's such a lovely place to eat, service was very good our starter was a bit cold when it came out, we told our server and it got changed right away!"
• "This place has excellent service and front of house."
• "The service was lovely and the food was just as good as the service."
• "Staff are friendly and attentive, asking how food is without being too intrusive, professional and serving with a smile."
• "Service was excellent."

Cons:

• "The only reason I haven't given 5 stars was the relatively slow service."
• "They took 20 minutes to take our order and 50 minutes to get served."
• "Nobody offered to take our drinks order and only took it when we asked them about it, 10-15 mins after we'd been sitting down."
• "Service was poor (apart from one pleasant person)."
• "Service wise as well, had to ask several time for things like water and cutlery and staff would walk off saying let me get it and get busy with other things."
• "Very disappointed... manager was not helpful & just said we could have another delivery or 10% refund."
• "Had to ask for knife and forks."

Food Quality

Pros:

• "The starter potato cheese balls were so tasty and huge!"
• "Deserts here are better than most exclusive desert places so leave room for something sweet."
• "The seasoning and cooking technique were spot-on, resulting in a tender and flavorful cut of meat."
• "We ordered spicy lamb chops which was delicious, perfectly cooked and full of flavour."
• "Their steaks are great becomes a bit expensive by adding up sides and dips."
• "The food was cooked to perfection."
• "The steak was very flavoursome and juicy, the chicken wings were nicely spicy."

Cons:

• "Very underwhelming meal and overall experience."
• "Steak was very disappointing and yet its there core 'offer'."
• "Low to medium quality food and environment with a much higher price."
• "The Philly cheese sandwich had far too many chillies in it, apart from that it was very nice."
• "The French fries were over cooked and the bubble gum drink tasted of mint not bubble gum."
• "Food was stale Maccarone cheese, looked about three years old."
• "The beef steaks arrived with a very strong smell as if the beef was old."

Ambiance

Pros:

• "The ambiance isn't as impressive as it used to be, but their drinks, especially the mojitos all the flavours, remain amazing."
• "The decor and ambiance set the stage for a cozy dining experience."
• "Vibrant restaurant in the town of Luton, it was buzzing on a Saturday evening."
• "Perfect for a lunch or dinner with friends."
• "From the moment I walked in, I was greeted by a warm and inviting atmosphere."
• "Great customer service and the decor is very elegant."
• "The restaurant was extremely clean and well presented."

Cons:

• "The music was so loud I couldn't hear the other people around our table talking."
• "Ambience was terrible with horrible kids making play for my little ones dangerous."
• "Its really hard to sit on wooden chairs."
• "The ambiance was lackluster, to say the least, tainted by an unpleasant odor that pervaded the air."
• "The only downside is the atmosphere, there was a point myself and others in restaurant were coughing due to the smoke coming from the kitchen."
• "Atmosphere was lacking."
• "Strangely had to send the drinks back twice as they had green floating in them ? ( looked a bit like lettuce !)"

Pricing

Pros:

• "We have tried butterfly loaded meal which is good value for money, sirloin steak is juicy, Philly cheese steak and fillet mignon is also good."
• "Slightly overpriced but good quality."
• "Prices are appropriate for the quality."
• "The bill was also very reasonable for the amount of food ordered."
• "Very reasonable in price too."
• "Great prices too."
• "Tasty food too at great value!"

Cons:

• "Pricing was way too high."
• "The food and drinks are bloody expensive and if they can't be bothered to provide a decent service and want to cut corners why should I bother with my custom and waste my money."
• "Very overpriced for what you get."
• "The steaks are great but sadly the whole experience gets ruined with an eye watering bill."
• "I would of rated it 5 stars but the prices are extortionate."
• "Quite expensive though, and chips, veg, anything else you want will cost extra apart from the sauce."
• "Food is okay but over priced."