Robert Gatward Jewellers Reviews Summary

Customer Service

Pros:

• "When I first approached Kevin and the team at Robert Gatward, my inquiry and my expectations were handled with the utmost professionalism."
• "They always take the time to listen to my requirements and then provide a considered, professional and honest response."
• "Exquisite service from Kevin and Paul, probably one of the best I've received at any AD."
• "The customer service and attention to detail is second to none."
• "Amazing customer service, great stock, it can be incredibly intimating buying your first luxury watch but they helped me through it and were very accommodating."
• "The help from staff has been amazing from start to finish and nothing seems too difficult, certainly a different approach to that of your standard high street store."
• "Fantastic service from fantastic staff that really care about you, I always feel so welcome and appreciated."

Cons:

• "The customer service - and greed - encountered at the Windsor Rolex dealership were absolutely appalling."
• "I don’t suggest Robert Gatward to anyone who loves watches, they don’t have much choice, save your time and go to a proper jewellery shop."
• "For the Rolex store. Absolute waste of time."
• "Immediately I felt like I had been annoying in disrupting his conversation and his body language and manner told me that he wanted rid of me at his earliest opportunity."
• "I visited the store this week and was disturbed by the discriminatory behaviour of the Rolex manager."
• "Not been to the shop personally but through phone conversation, the experience was pretty terrible."
• "This kind of behaviour is unacceptable, especially from a company known for its luxury and exceptional customer service."

Pricing

Pros:

• "Having shopped around for a suitable gift for some time, I was pleasantly surprised to find the item was very competitively priced."
• "One thing I didn’t expect was the great value."

Cons:

• "He asked if I bought my watch from that particular store, which I didn't. So he said that if I wanted it to be done there I will have had to pay £50."

Staff Knowledge & Helpfulness

Pros:

• "From the moment I first contacted Jeanene about a new watch she was really knowledgeable and helpful."
• "I can honestly say that the whole experience and the knowledge that I have received from Kevin and his team have been exemplary."
• "Leon quickly gauged an understanding of that we liked and recommend a number of fantastic options which we adored."
• "He's clearly an expert on all things Rolex, and passionate about the brand, but also offered me great advice on watches in general."
• "Very knowledgeable and helpful, discussing not only the model I was interested in but also other possible models that may be of interest."
• "I love my watches and Kevin is one of the most knowledgable people about watches that I have had the pleasure of coming across, had quite a lengthy discussion into watches before I purchased my watch here."
• "He is not only exceptionally professional but also extensively knowledgable about the products on offer, from the watches in store to all the jewellery on display."

Cons:

• "Never have I met a bunch of disorganised individuals who look their customers up and down from the second they see them."
• "I was met by a staff member with a Scottish accent (for reference). Whom looked at me like I was some peasant."
• "They were never willing to help and I requested 4 call backs and received not one."
• "Terrible experience. Told that I had no chance of purchasing a Rolex as I had no purchase history with them."
• "RUDE INCOMPETANT STAFF, AND IT SEEMS THEY LIE TO CUSTOMERS ALSO, PROVED IN OUR CASE."

Product Selection & Availability

Pros:

• "A great showroom with a personal touch with a private Rolex area."

Cons:

• "I was told I would be unable to purchase this model as it is now discontinued."
• "Hmmm what can you say, can't get a Rolex sports watch new from an a.d.for love nor money!!"
• "You have to buy lots of jewellery and watches you don't want to get the 'sweetness of the Rolex' on top."

Overall Experience

Pros:

• "What a great experience! what a great knowledgeable guy on all things watches, and life experiences!"
• "Robert Gatward is the best jeweller I've ever had the pleasure of shopping with and I can guarantee that they'll receive my custom for years to come."
• "What a fantastic experience my wife and I had yesterday on my 60 th Birthday, everyone made our experience special."
• "5 star! My new go to jewellers."
• "I would happily recommend the store and the buying experience I received."
• "I'm absolutely delighted with my purchase, and all in all I couldn’t fault the service form Jeanene and the team at Robert Gatward."
• "Would highly recommend Robert Gatward jewellers great team, very friendly professional and helpful."

Cons:

• "They started very well and treated me very well, but after visiting 3 times to get an eternity ring ordered well in advance they made the ring incorrectly."
• "If your looking to buy a Rolex don’t waste your time going here."
• "Went in super excited to get my Breitling watch, walked in, get looked at up and down as if i wasn't worthy of walking in."
• "I have had numerous bad experiences in this AD, each time with both the staff out front, and the two men who work inside the Rolex area."
• "Avoid this store at all costs. The staff are rude and quite frankly stuck up, despite working in a shop."
• "Understood that the watch we were interested in wasn’t available due to limited availability but we were bizarrely advised to go back to our London dealer who should be able to help?! Not helpful at all!"
• "Avoid this store at all costs. The staff are rude and quite frankly stuck up, despite working in a shop."