Gourmet Reviews Summary

Food Quality

Pros:

• "Great food, loved the lamb chops which were nice and succulent."
• "The food here is really tasty and value for money with a generous portion."
• "Good quality tasty steak, brilliant service."
• "The food was amazing, best steak i had to this date."
• "The dishes are full of flavour and the portion sizes are really big."
• "The food is always freshly prepared and very nice good sized potions."
• "The food is always fantastic, service is great and the price is fair."

Cons:

• "Food was very disappointing. Service was not as good as before."
• "Food definitely gone downhill. Not one item we ordered was any good."
• "Food needs some better flavours the shrimp for starters is just a prawn salad nothing special."
• "Overpriced, thin lamb steak and not the greatest taste, didn’t taste like lamb, tasted more like mince."
• "To be honest its not actually a piece of stake its actually very thin layer of skate for example as thin as in donor kebab. Definitely not good value for money and food was just taste less."
• "The burger were very hard and chewy fajita tasted bland and the Wraps were dry."
• "Ordered chicken steak (Habibi) and it had 0 flavour!!!"

Service

Pros:

• "The guys/staff was very nice n polite."
• "Staff are friendly and food did come out relatively fast."
• "The customer service is good; on the 2 occasions, both gentlemen have been polite."
• "The staff are very pleasant."
• "The customer service was amazing."
• "The staff were very friendly, helpful and attentive."
• "Staff are always friendly and give excellent service."

Cons:

• "Still very annoying that this place doesn't accept cash, so had to trek to tesco in the cold."
• "Awful experience. Was £10 short and they wanted cash only, they expected me to go to an ATM, they won't even let me transfer the money."
• "Unfortunately there was no option to pay by card so we had to pop out and travel to the cash machine to withdraw cash. This was an inconvenience."
• "Rude staff with zero customer service. Very unprofessional."
• "Service even worse! My daughter asked the waiter to change the glass as it was dirty."
• "Poor service- rude manager- apparently manager was in Dubai and would not be interested in our complaint."
• "The service was terrible. I had to ask the waiters three times before they decided to come and take our order."

Ambiance

Pros:

• "The whole vibe and atmosphere was lovely, lighting and floral deco is beautiful too great for date nights and also to bring the family."
• "Can’t go wrong with a Gourmet’s Steak. T-Bone. Their sauces are fantastic, especially the chilli one, the mash and veg are probably some of the best you’d have."
• "This place has plenty of indoor seating, hardworking friendly staff and delicious food."
• "Been to Gourmet a few times and the food is nice."
• "Atmosphere and the staff are the only two positive things I like about this place."
• "The ambiance was pretty chilled."
• "The decor is modern, spacious too."

Cons:

• "It can get very busy where you will have to wait at the front for a bit."
• "Over crowded no waiting area everyone standing on each other toes."
• "Sound was too loud and the stringy curtain thing on the booths looks awful and tired and gets in the way!"
• "Aside from that, I kinda felt the waiters staring quite abit as I was with a pretty female. Off putting and kinda makes you wanna leave quick."
• "Got sat opposite the toilets… Gross… ordered food, repeated the order… whilst waiting got some entertainment from women arguing across the table!!"
• "Atmosphere was not enjoyable..everyone's food was taking long do most people looked bored and fed up."
• "Awful customer service. Constant stares from the workers, who kept walking up and down every few seconds (like why?)"