The Banc Restaurant & Shisha Lounge Reviews Summary

Service

Pros:

• "This is a great restaurant with a great vibe."
• "Josh, the waiter was extremely professional and helpful and the other waiter, SK was just as welcoming."
• "Really good customer service."
• "The staff were friendly and attentive all in all a 5/5 experience."
• "The staff were super friendly."
• "Customer service was really good, with pretty attentive waiters, for such a busy, fast-paced restaurant."
• "The service was brilliant, staff made sure to clean the table before the next dishes were served to us."

Cons:

• "The attitude of the staff and the fast paceness of the restaurant left something to be desired."
• "However the service was very slow, it did take quite long for our food and drink to arrive."
• "Service was extremely slow and choppy despite the restaurant being almost empty."
• "Service was terrible, the waiter kept chilling and talking to his colleagues majority of the time."
• "Service had some moments of slowness sometimes."
• "Bit disappointed by waiting staff's attentiveness."
• "Service is a joke, it’s like they pick and choose who they wanna serve."

Food Quality

Pros:

• "The food was lovely. The atmosphere was great."
• "The food was good and well priced I thought, same with the drinks as well."
• "Food was fantastic! Dynamite prawns were the best I've ever had."
• "Food was delicious."
• "Delicious tasty and packed with flavour! Absolutely mouthwatering bite after bite leaves you wanting more!"
• "The food here was phenomenal!"
• "Food quality is outstanding."

Cons:

• "The portions have been eradicated into nothing."
• "Halloumi was stone cold."
• "The food was okay, it arrived cold but they have changed it for us and it was still just warm."
• "The burger is nice but not nice enough for the price, there are other better options for the same price."
• "The food was cold when received at the table."
• "The food was average at best and didn’t reflect the price we paid at all."
• "The food here is amazinggg! So much flavour! We were blown away by the starters!"

Value for Money

Pros:

• "The kids eating for £1 IS a fantastic idea. Also their portions were more than I expected, making it very good value."
• "Value - 5/5"
• "Also my children only ate for £1.00 which is rare nowadays."
• "The food was delicious and the timings between each course was spot on."
• "Food tasted great and value for money was reasonable."
• "Kids ate an amazing meal for £1!"
• "Happy to pay the price."

Cons:

• "We had ordered mojito's which were £7 and to my disappointment it came in small/ regular size glasses."
• "Given the service was average, it was incredibly cheeky of them to add a 15% service charge!"
• "All the food was ok, but way overpriced for what it is."
• "The menu changed, bare overpriced."
• "The desserts where wack and overpriced, straight out of the microwave."
• "Drinks are overpriced and aren't that great."
• "Prices are ridiculous, it is not Gordon Ramsay's restaurant it is on west green road."

Ambience and Decor

Pros:

• "I was highly impressed with the new decor (probably 2 or so years since last visit). Its welcoming and extremely beautiful!!!!"
• "The venue is very swanky though, with stylish decor in the restaurant."
• "The decor and interior was to die for quite literally."
• "The design of both restaurant and Shisha cafe is beautiful and interesting."
• "The atmosphere was incredible and the food was nice."
• "The ambience, table setting, even down to the plates and cutlery have been expertly taken care of."
• "The ambiance and decor of The Banc are also worth mentioning."

Cons:

• "So we have this OPPRESSIVELY loud speaker pumping horrific bass into our eardrums and of course we can barely hear each other speak."
• "The atmosphere was quite cramped and very loud music."
• "Was put in the middle of 2 big groups and was very noisy, asked for a corner table and was told it was booked for 4ppl, but then 10 mins later 2ppl were seated there."
• "The smaller menu might not cater to a diverse range of preferences."
• "The atmosphere is dark, the music isn't too loud and they had a family seating area."
• "Lovely ambiance and vibe. Fancy but chilled."
• "Went here for dinner today (Saturday) - quite a smaller restaurant then what I expected."

Accessibility and Convenience

Pros:

• "Security escorting guests to the customer car park is a very good idea."
• "We visited here for lunch on a Sunday afternoon, there was free street parking available on the nearby streets as the restrictions are only imposed Monday-Saturday."
• "Parking: 10/10."
• "Service was exceptional, the car park attendant in particular was outstanding."
• "We were warmly welcomed to the car park and the restaurant - awesome guys."
• "All the meat on the menu is halal, even the turkey bacon!"
• "The entire staff is amazing."

Cons:

• "Firstly, the entrance had a lift on the side which would be ideal to accommodate for disabled or baby push chair users like myself, however it was blocked off, and no staff offered any assistance or willingness to help us bring the pram up the steps."
• "The downside is the prices have gone higher since the refurb."
• "The staff made it clear that we only had 2hrs to dine at the table, they where so upfront and rude about it too."
• "The restaurant has a time limit policy of two hours, which I find to be quite unnecessary."
• "They then forced us to order shisha with the food - as this is their policy."
• "The gentleman at reception requested I leave my umbrella at the 'safe entrance'... it was stolen."
• "The is place doesn’t accept card payments, we should’ve been warned from the beginning."