Ashtons Welwyn Garden City Reviews Summary

Professionalism and Expertise

Pros:

• "I couldn't be more impressed with his professionalism and dedication."
• "Chris went the extra mile to comprehend my needs and preferences."
• "They were quick to market the property, managed multi viewings and as a result the property was let swiftly."
• "His knowledge and experience are second to none and has always provided high quality tenants for my property."
• "Chris Haws led one of the most enjoyable renting experiences I’ve ever had."
• "He is highly professional, extremely patient and always ready to field a million questions."
• "The entire team have been professional throughout."
• "Ashtons has provided an exceptional service of care and professionalism."

Cons:

• "When they came to do their sales pitch it felt like a dream, however the reality turned out to be very different."
• "They were very good at communicating with me when they needed something from me but when I needed something from them it was a different story."
• "Poor service and lack of communication."
• "Our calls were all ignored and sent straight to voicemail and no callbacks were received."
• "Any communication we did get was generic and it was clear nobody had done any work on our sale."
• "Rude, dismissive (answering emails in one sentence without even bothering with 'hi'), rudimental understanding of what they are offering."
• "Vague, Expensive, and intrusive."
• "Check-out costs - you pay for the privilege of leaving the property."

Customer Support and Communication

Pros:

• "Chris Haws, who was helpful during the entire process."
• "I am really happy with the level of service from Colin, Chloe, and their colleagues."
• "The house is now rented to nice suitable tenants."
• "Chris and Ashtons are your top choice for a stress-free experience."
• "Excellent service from all the team at Ashtons."
• "We have been renting via Ashtons for 3 years now. Chloe Burgess has been very helpful."
• "Special thanks to Richard and Olivia for their efficiency and expert knowledge."
• "Chris Haws from Ashtons has helped us now get our second rental property."

Cons:

• "The valuation manager didn't even bother returning calls."
• "Our calls were all ignored and sent straight to voicemail and no callbacks were received."
• "Floating in the air in your apt for the duration of your tenancy, does not guarantee a return of your deposit."
• "As a tenant, do not expect any customer service (in fact, it's borderline disdain)."
• "Don't be alarmed to get invoices sent to you when you raise maintenance issues."
• "I have not made any of this up and was happy to see the back of Ashtons, asset management team."
• "We were invited to referencing. The letting agent we were dealing with went on holiday."
• "I feel sorry for the first agent as I feel he served us well and if it wasn't for him being on holiday we would be in that property."

Property Matching and Selection

Pros:

• "Chris went the extra mile to comprehend my needs and preferences, ensuring that the flats shown to me perfectly matched my requirements."
• "He patiently addressed all my inquiries, alleviated my concerns, and expertly guided me through the entire rental process."
• "Chris and Colin had my property in a bidding war within a few days and managed to get over the ask and with tenant in place within a few weeks."
• "My experience with Ashtons in property renting was smooth right from arranging the viewing of the property."
• "Chris was extremely helpful in answering any questions and catered to my needs/situation perfectly."
• "I am now comfortably settled in my new rental property, and I owe my gratitude to Chris for his outstanding support."
• "He guided us through every step, from the day of viewing the property to negotiating the terms and ensuring a seamless move-in."
• "The agent was very thoughtful, understanding, and flexible."

Cons:

• "Ultimately when it came to purchasing a house, decided to avoid like a plague."
• "Rude, dismissive (answering emails in one sentence without even bothering with 'hi'), rudimental understanding of what they are offering."
• "We were invited to referencing. The letting agent we were dealing with went on holiday."
• "I feel sorry for the first agent as I feel he served us well and if it wasn't for him being on holiday we would be in that property."
• "Tom then called to try and hint that the other party had made a higher offer."
• "We offered £150pm over the asking price, and actually we said we would pay whatever it costs to take the property."
• "In the end we found out Tom stole the letting from the agent we were dealing with so he could earn the commission for himself."
• "To ask a client to take important time out of their day knowing that you are not going to let to them because you want the commission is appalling."