Cobrizo Lounge Reviews Summary

Food Quality

Pros:

• "The food was great. Very good at a fair price."
• "All the dishes served were really tasty."
• "Food was good and a reasonable price."
• "The food we had was amazing."
• "Frank's Ham Hock Hash is a must try! Had it all 3 times🤣"
• "Had the most delicious halloumi burger for breakfast, my husband and friend had full breakfast and were very satisfied."
• "Amazing food. Visiting Newbury for the week, and we have been in 3 times."
• "Great food well presented and cheerful staff."

Cons:

• "Reheated food, that was not fresh. A huge disappointment after a long wait for food."
• "Well, for a start, my friend and I both received burgers with raw patches."
• "The Service was 10/10! Lovely lady at the counter who check d and remembered our allergies and v helpful. Food was a 3/5."
• "Food came out stone cold, sent it back, fresh food returned nice and warm."
• "The veg was burnt and only had one each of veg. Pie was microwaved and my avocado was off."
• "The food was either cold or overdone."
• "Ordered a milk shake it was warm and lacked any vanilla."
• "The food was underwhelming to say the least. The butter fried chicken looked burnt and dry, poorly cooked and presented."

Service Quality

Pros:

• "Staff welcoming and attentive without being overbearing."
• "The waitress was lovely and funny!"
• "Amazing staff especially the older guy there very helpful and had a good laugh."
• "The staff were really friendly and helpful, the atmosphere was great."
• "The staff are lovely. I will definitely be visiting again in the near future!"
• "Excellent!! All round, great food well presented and cheerful staff."
• "All the staff are very friendly and hardworking. The best lattee in town."
• "Staff are always friendly."

Cons:

• "But then the food sits on the pass while the staff wonder around putting menus on empty tables."
• "Food was then ordered again and husband was given a reluctant free pint, but staff member was very standoffish."
• "Really disappointed with recent visit."
• "Wasn't particularly busy and there was plenty of staff around but nobody bothered to check in on us once food had arrived."
• "I was so excited to visit Cobrizo Lounge earlier today after hearing of its opening last week. The meal, although cold once it arrived was lovely.....I was however very disappointed in the service received."
• "Poor service, waited ages for food to arrive and even then the childs food arrived with no cutlery or sauces being offered."
• "Service is extremely slow even before Covid-19 but now even worse... often only one person serving and one till!"
• "Was great when it first opened, seems to have dropped the ball a bit, scaled down menu, staff issues, one night we were turned away as the kitchens were closed."

Ambiance and Decor

Pros:

• "The ambience is wonderful as well with an eclectic range of furnishings and decor."
• "A bit dark for my friend who is partially sighted, but we sat by the window so it wasn't too bad."
• "It had a good selection of meals and snacks, and there is lots of space both downstairs and on an upper floor."
• "Upstairs there is a lovely collection of prints with nature motifs."
• "This kind of place is exactly what Newbury needs more of in northbrook street."
• "It is a very cool, pretty and quiet place."
• "Visited Cobrizo Lounge today for coffee. A very friendly & efficient member of staff served us."
• "Really nice, a mixture of bar, coffee house and restaurant."

Cons:

• "I really like the atmosphere and the drink selection. However the few times I have been there were issues with kitchen delays."
• "Lovely place overall but the speed of service at the bar needs to be improved when at peak periods."
• "Beautiful place to eat; a lot like something out of The Great Gatsby. Though they haven't updated the online menu yet, they've stopped doing the full vegan breakfast temporarily."
• "It's an unusual place. Can't decide on what to make of the ecletic decoration."
• "The worst breakfast i have ever experienced. Waiting nearley an hour for the food to find my large lounge breakfast had cold mushrooms."
• "Gone down hill a bit. The menu has been cut down to a much smaller cocktail selection and run of the mill dishes."
• "The food was delicious so thank you chef but the manager was absolutely outstanding."
• "This place needs a good shake up in customer service, we was willing to give it another go but a absolute fail."