The Broad Leys Reviews Summary

Staff and Service

Pros:

• "The staff is very helpful."
• "Service was fantastic everyone was so attentive and wonderful."
• "Staff were lovely and friendly too."
• "Really great service with really friendly staff."
• "The staff here under the watchful eyes of Rebecca & Naomi make sure that your experience is fantastic."
• "Every member of staff we spoke to was so friendly and polite and helpful, from the folks behind the bar to the chap serving us our delicious breakfast in the morning."
• "Very friendly and helpful staff, wheel chair access good."

Cons:

• "They use their staff. They have to work long shifts without any breaks or food."
• "Manager was absent and the senior staff were not helpful at all and we got no solution."
• "None of the orders were correct, the staff were all over the place."
• "Sadly having been a regular customer for many years the service has really gone downhill since it became part of redcat."
• "Service was a bit lacking at times."
• "Waited 35 minutes for our drinks to come to the table - seems our order was forgotten about."
• "Though there were quite a few mistakes with our meal, so appalling service."

Food Quality

Pros:

• "The food was excellent, atmosphere is friendly, building is beautiful, and service was great."
• "Had the Camembert to share for starter which was brilliant."
• "The roast beef was delicious. Plenty of veg and gravy and not too long to wait."
• "By far the best burger I've had in years possibly ever."
• "The food is delicious, but wish there are more Vegetarian options."
• "Food was exceptional and the lovely staff who made us so welcome."
• "The food was fantastic, cooked perfectly, good sized portions and really tasty."

Cons:

• "Really disappointed, the food was luck warm."
• "Food was awful."
• "Only let down by terrible steaks."
• "The food offering doesn't feel as good as it used to be."
• "Our room smelled of mould, the noise outside from the main road was loud and kept us awake."
• "Had the sirloin beef roast - potatoes were rock hard, veg was equally tough."
• "The food was very tasty but portion sizes weren't great."

Ambiance and Facilities

Pros:

• "The place is really nice and clean, I loved the use of wood of the tables and bar, really inviting and homely."
• "The pub is full of character compared to other pubs in Aylesbury."
• "The rooms are absolutely gorgeous, the copper bath was beautiful!"
• "The rooms are very comfortable & had everything I needed."
• "Car park is a bit small but I love that it’s dog friendly with a lovely marquee."
• "The pub itself is lovely with a good selection of beers and cocktails."
• "The beer garden is very large and there was a huge marquee with lots of comfy seating."

Cons:

• "It was untidy, and the bar very cold."
• "The pillows were disgustingly uncomfortable, they felt like they were stuffed with square foam cubes."
• "The bedroom was smaller than expected. It was very clean and the bathroom was stunning."
• "This cosy hotel and restaurant is in the heart of Aylesbury, However, it is situated on the main road which means the sound of traffic can be heard through the window of the hotel room."
• "Decent enough food but we had a dog barking the whole way through our meal."
• "A bit overpriced as a hotel. Pictures look great, but you don’t see it is next to a petrol station and adjacent a pretty busy road."
• "Inside is a bit smaller so can imagine the winter being a bit cosy."

Value and Pricing

Pros:

• "All drinks were reasonably priced and would not break the bank if you came in here for a social night out."
• "The price is reasonable...WHAT ARE YOU WAITING FOR??"
• "For the current price of £10.95 it's good value."
• "The food was amazing value, well presented and delicious."
• "The prices are slightly above average but well worth it."

Cons:

• "Not very good value for money."
• "Tried charging customers £25 to watch the Euro 2020 final!!!! Absolutely criminal and no one should support this pub anymore."
• "I was struck dumb when I found that the burgers were £15 EACH AND TWO BEERS WERE OVER £10!!!!!!!!!!!!"
• "The meal we had in the evening was fairly good but expensive and 11% service charge is added to the bill."
• "I felt it was expensive for our experience there."
• "Was just surprised at the price. 3 starters, 3 mains, 3 drinks (2 soft) £80 odd."
• "Ate alfresco because of the current climate, food was okay, lacked flavour, small portions and only one vegetarian option especially for the price."

Customer Experience

Pros:

• "Would definitely go back there again."
• "Lovely venue, lovely food! Very cosy inside and it was really busy!"
• "We celebrated our 35 wedding anniversary here on the recommendation of a friend and were not disappointed."
• "We were unable to stay on our original booking due to Covid but they contacted us and re-scheduled it without any problem."
• "We received a quality Covid safe service with excellent food, served efficiently."
• "From the moment I arrived I was, at worst, treated like an old friend, and at best as family."
• "We stayed at the cottage and it was fantastic, so beautiful and full of character."

Cons:

• "Since Covid and the takeover we are lucky to get in as they are always closing! No letting us get one drink in before they close."
• "No changing towels, making up the bed or refilling coffee etc on the room in between two nights…"
• "Called a few months ago to book for Christmas Day dinner for two people... Just called to confirm the booking and they are fully booked. Terrible customer service."
• "Me and my family got kicked out since the kitchen closes at 8pm apparently."
• "Won’t be going to this restaurant again as the staff were unprofessional and they did not make the meal feel like a good experience."
• "We asked the staff to deal with the situation as it was ruining ours and others people’s experience but they failed to solve the problem."
• "When my daughters food came, it had hair on the plate."