Cakeaway Bolton Reviews Summary

Delivery Timing

Pros:

• "That said when arrived delivery was good, items were still in right condition."
• "The food is actually pretty good, if I was rating on just the food/dessert alone I'd probably give it a 4 or even a 5."

Cons:

• "Hot food - shockingly bad/small. Delivery - don't expect it to be delivered. Add at least 2 hours to delivery time."
• "Can't share details on food that never arrived, order was over £20 and have been waiting for over 2 hours."
• "The order was supposed to be delivered between 18.10 and 18.30 by one of the restaurant's own drivers. Nothing delivered by 18.50."
• "Absolutely disgusting attitude, food was an hour and a half late and the food is poor quality."
• "DO NOT WASTE YOUR MONEY* I ordered food from here a good few months ago and it never arrived."
• "Ordered 07/10/2022 via Uber Eats, 4 stars instead of 5 due to taking almost 2hrs to arrive."
• "We ordered at 8pm 1 milkshake and 1 reeses platter with its expected time between 9.10 and 9.40. Eventually got here at five to 11pm."
• "The food didn't arrive until 3:30AM!!!… multiple calls were made to the restaurant where the staff said that the order would be with us shortly."

Customer Service

Pros:

• "I spoke to a woman on the phone to ask how long it would be she kindly replied 'it's on the way now shouldn't be too long'."

Cons:

• "Absolutely shocking service, order 1.30 minutes late when rang to cancel the male on the phone said he was going to ring just eat."
• "Ordered through just eat at 8pm, said would be delivered by 9:10-9:20, no sign of it, so rang the place, no answer."
• "My friend ordered me some food as a treat, but an hour and a half after the end of the estimated delivery time it hasn't arrived."
• "Yesterday I ordered from cakeaway, it took 3 hours to arrive and when it did arrive the sundae was melted all over everything else."
• "The lady who answered the phones answer was 'we're always busy, if you don't like the reviews order from somewhere else'."
• "I ordered 3 items and it’s took over 3 hours to be delivered. I’m no more than 30 min away from Store and it took 6 times that for it to be delivered."
• "The food was delivered 2 hours after its latest arrival time. We were relieved when it arrived only to find out the Crepe and Macaroons where both missing."
• "Absolutely shocking service. Should have arrived by 23:15, got no update so I contacted the store and was told by the lady she would find out where the driver is then ring me back."

Food Quality

Pros:

• "The food is good and all, maybe try collecting or eating at the restaurant."
• "The Banana milkshake to start, tastes good and one solitary small slice of banana at the bottom."
• "However the Triple chocolate sundae, simply wow there was thin slices of white chocolate layered throughout."

Cons:

• "The burger is freezing cold that the meat was hard and the bun was stuck to the meat patty, milkshakes all watery."
• "Food was in a bad way when it turned up and the size was tiny."
• "I opened it to find all of the food stone cold and wet. I ordered some popcorn chicken with cheese that was so cold."
• "The reeses platter was a tiny packet of reeses pieces and 4 peanut butter cups, not worth £15!! Milkshake was average but warm when it arrived."
• "The sweet potato fries are really soggy, wet and cold so I've raised a complaint with Uber, the food is in the bin because its not edible."
• "Absolutely appalling. Took an order for just 2 desserts, well aware it would take a bit longer to deliver since the postcode was a bit further away."