Burg Burgers Mapperley Top Reviews Summary

Burger Quality

Pros:

• "Burger itself was spot on with a good amount of pickles and salad."
• "Burgers and buns were perfect and order was early!"
• "Burgers are so succulent and juicy, the beef melts in your mouth."
• "The burger was both tender and fresh. It was full of flavour."
• "The burgers are really tasty and the sides are nice! The milkshakes are good too!"
• "The angry bird burger was very tasty and crispy but it was a little on the spicy side."
• "The burger was juicy and well seasoned, dirty fries yum with real steak and not mince."
• "The burger was okay, juicy, but overseasoned to the point that it overpowered the other flavours on it."

Cons:

• "Cold and undercooked chicken burger as in fridge cold! Food Standards Agency have been informed."
• "Burgers weren’t even cooked, stone cold and pink in the middle."
• "Worst burger i have ever eaten it was practically raw with the buns being moldy and the cheese not even being melted."
• "The worst burger ever. I ordered the philly cheese steak and instead got a vomit induce burger oversaturated with English mustard."
• "Possibly the worst burger I’ve ever ordered. Arrived freezing cold and so dry and overcooked."
• "Burgers were all squashed and to top it all off my bean burger was burnt black."
• "The burgers become a sweaty mess after sitting in tin foil for too long."
• "Poorly cooked chicken burger, and a beef burger that just tastes like pure mince served cold."

Customer Service

Pros:

• "Great customer service too. Good vibes with the music."
• "Very nice staff, very good service and got a complimentary brownie today."
• "Great friendly service from Amina who was very polite and pro-active!"
• "Speedy service, didn't catch his name but makes amazing milkshakes."
• "The staff were friendly and the food was fantastic. Needless to say we will be visiting again."
• "Excellent place with super tasty food but also very kind staff who know how to treat their customers!"
• "Great customer service made me feel welcome to come back."
• "Staff are super friendly and polite. My boyfriend and I ordered Milkshakes and burgers and it was absolutely AMAZING!!"

Cons:

• "The guy at the till was so rude and was leaning all over the counter like he didn’t want to be there."
• "As soon as I raised my concerns I had a disrespectful attitude towards me and I was laughed at."
• "The girl on the phone was able to offer involved me spending more money through UberEats."
• "After waiting over 45 mins AFTER this time it was finally ready. Its not acceptable."
• "Amazing food, rude argumentative staff."
• "Staff more bothered about clowning about and there was no management. Staff rude."
• "Staff taking the order weren't professional and were giving made up times as i waited over 1 and half hours for food."
• "The manager is very very rude and could even hear him screaming at one of his staff members."

Milkshakes

Pros:

• "Milkshake was up there too, great customer service too."
• "Amazing burgers and delicious milkshakes."
• "Vanilla shake - best shake I've had in years."
• "The milkshakes are delicious!"
• "Their milkshakes are amazing too!"
• "I loaded with the Burg Angry Bird meal & doubled up.. then washed it down with a nuttella milk shake."
• "A proper milkshake. It's impossible to find a proper milkshake in UK."
• "Absolutely LOVED Burg! The milkshakes were the best."

Cons:

• "Milkshake was completely missing from my order as well (refunded through Uber Eats)."
• "They forgot my milkshake, and when I asked for a partial refund they said they only did 'credit'."
• "Our milkshake was missing. I called the restaurant, the girl did not even apologise."
• "Missing the shakes very misleading on about food amounts on the chicken bites."
• "Waited 45 minutes and the delivery driver drove up my street and drove off (no phone call, no text nothing)."

Portion Size and Value

Pros:

• "Incredible food in really generous portions."
• "You pay for what you get. Will definitely visit again."
• "The portions were generous and the meat was succulent, fresh and flavoursome."
• "The portions were very generous - we recommend getting the cheesy chips."
• "Great to have this on our doorstep, highly recommend!"

Cons:

• "Ordered food last night, and some items where missing, on top of that, the burgers weren’t even cooked."
• "Ordered via Deliveroo. They forgot to send the fries bag."
• "The only solution the girl on the phone was able to offer involved me spending more money through UberEats."
• "The menu and food is good, cannot complaint. But why every time the item is missing when ordering with either Uber or Deliveroo."
• "Ordered through Uber Eats, whole order was wrong then tried blaming Uber even though they don’t pack the orders up."