Nando's Oxford - Cowley Road Reviews Summary

Food Quality

Pros:

• "The food is great and tasty."
• "Food came out in good time and it was delicious 😋."
• "The Extra Hot Steak Sandwich was cooked to perfection."
• "I really love their lemon and herbs chicken with spicy rice and coleslaw. Fresh and spicy plus a bit sour."
• "Great food and all halal."
• "The food is flavourful."
• "The food was delicious and great value for money."

Cons:

• "everything was good but chicken was undercooked and no flavour or spice was infused inside the meat."
• "The chicken was a bit burnt which was disappointing."
• "The food made me sick."
• "The standards of the chicken have gone downhill, very dry."
• "The takeaway was awful. The grilled chicken in pita that I had was as dry as a desert."
• "Food was cold not taste at all."
• "Food was not to usual Nandos standard. Meat was not cooked enough, chips was not crispy."

Service

Pros:

• "Brilliant staff so helping and excellent service."
• "Visited here on a busy Saturday evening and had a small wait for a table but the person seating us was very pleasant and always kept us informed."
• "From start to finish the service we received was first class, Kassim the manager is absolutely exceptional at his job."
• "The service was great and the staff was also outstanding."
• "Waiters and chefs were very helpful and polite."
• "The staff were friendly coupled with great service."
• "Staff were warm and helpful."

Cons:

• "the service is always super slow."
• "Service and staff were absolutely terrible, staff were too busy arguing with customers to serve others."
• "very disappointing. we have been here for the an hour and they placed us in the seat which had an air conditioning right above."
• "Extremely poor service. Would not visit again."
• "Takeaway is absolutely shocking."
• "The service is a little slow, but I do not mind waiting because the ambiance is cool and relaxing."
• "The worst customer service I have experienced in a long time. Very slow, ignoring customers."

Ambiance

Pros:

• "Had a refurb n seems a lot more popular than back in the day."
• "The whole atmosphere is so cool at the restaurant."
• "Nice ambiance for a chain restaurant. Very homely and cosy."
• "The decor is bright combined with cozy, plus some modern art on the walls makes it look, dare I say, trendy?"
• "Really good chicken attentive staff, bit of a wait to order but food arrived within a decent time."
• "Nice seating area."
• "Above all, the cleanliness was fantastic and puts all other Nandos to shame."

Cons:

• "This Nando’s in Cowley road is a little small compared to the one in west gate, city centre. It feels quite warm and stuffy inside."
• "The whole place is a bit tired but I guess in keeping for the area."
• "The venue is very run down, but it did not seem to be clean or inviting."
• "The place itself is however quite shabby."
• "This place is dirty and filthy."
• "Toilets were also dirty."
• "A bit run down grotty toilets need a complete refurbishment."

Management

Pros:

• "However we spoke to the manager who tried to rectify the situation and gave us some beers to make up for the issues which was greatly appreciated."
• "But nevertheless the manager (David if I remember correctly) gave us discount and was so helpful."
• "The manager is sensible and polite and usually fixes the issue."
• "We had some issues with the order, but the shift manager sorted it all out for us really quickly and efficiently."
• "Service was excellent, the food came out quickly, and our daughter was more than accommodated."
• "Brilliant from start to finish! Every single staff member was amazing!"
• "Kassim the manager is absolutely exceptional at his job."

Cons:

• "I wouldn't recommend this one, you're better off going to Oxford city nandos."
• "Waiter's friendly but can't say same for manager."
• "Very disappointing manager playing favoritism with customers."
• "The manager doesn’t care about customers."
• "I spoke to the manager Sarah on shift at the time who was extremely unhelpful."
• "The rude receptionist said I would get my food within 25 minutes but they gave me my food after 45 minutes."
• "They have a bit of an attitude."