Address: Dock Rd, Chatham, ME4 4UB, United Kingdom
Phone: +441634847747
Rating: 4.5
based on 133 reviews.
Tours
Pros:
"He was an excellent tour guide in giving very interesting info throughout."
"Both myself and my wife visited fort amherst today 5/8/2017, we found the tour very interesting and enjoyable well presented by our guide Bill."
"Absolutely brilliant tour by Steve on a Tuesday morning. So very informative and engaging."
"Phenomenal day out! Highly recommended! Everyone who has any interest in history should try. We took the tunnels tour and we're already planning to come back. Special thanks to our tour guide Steven."
"Absolutely great visit. Our guide for the tunnels; 'Saturday Steve,' was fantastic especially with our young boys- how he kept them engaged for the duration was amazing."
"We had a guided tour through the tunnels. What an amazing place the guy doing the tour involved the kids which was great."
"Had a brilliant tour with Saturday Steve, he was so knowledgeable and made the tour great fun."
Cons:
"Really interesting but found the guide a little long winded. Not good for the children."
"Its literally tunnels. Very few things to actually do."
"The only thing that disappointed it was the fact that 1 of the mazes wasn't working, Which ruined our experience as it was our 1st time."
"Tour guide was very good but I learnt after that they don't get paid and are volunteers? Seems a bit harsh considering the ticket price for the tour wouldn't even happen without them."
"Couldn't visit the tunnels as film shooting was going on."
"Tunnels were closed. Gardeners having a massive bonfire in the moat which left us stinking of smoke."
"Only thing needing improving in my opinion is signage to show you how to access more, didn't find the map helpful at all."
Cafe
Pros:
"There is a cafe on site which does hot & cold food."
"such a lovely place. visited today with my partner and our 11 month old, had breakfast at the cafe which was affordable and such friendly staff."
"The cafe is not overpriced."
"Breakfast was awesome so was the staffs support and services."
"After the tour we went to the cafe for lunch and was warmly welcomed, the food was lovely."
"Lovely cafe well priced and food is good."
"The cafe is always clean and well presented and the food is delicious and very well priced."
Cons:
"Cafe was shut and by the time I had downloaded the app and entered by bank and car details I had gone over the 20min time limit to pay for parking."
"Time went to this place was 2pm and cafe was closed as I lady work there left early and want to order food but we couldn't order cafe post to close at 4pm."
"Not so much a problem with Fort Amherst but with the cafe. Turned up at half past 3 knowing that it shut at 4 only to be told that the kitchen was closed."
"I used to come here regularly for tunnel tours and paranormal nights...My only beef is with the 'chef' who wandered into the kitchen picking her nose."
"Shes always on her phone aswell when shes meant to be working unproffessional."
"Drove my 79yr old neighbour 47 miles to attend a hospital appointment...I did pay but then got a £60 penalty late payment charge."
"SCAM - DO NOT PARK THERE! Do not park on the Cafe car park using the parking phone and pay service. It is a scam."
Staff and Volunteers
Pros:
"The lunch was lovely, staff were happy, friendly and served with a smile."
"Lovely friendly staff and we had an excellent lunch - tuna mayo cucumber sandwich on brown and a bacon brie toastie for my daughter (which she said was one of the best she's tasted)."
"Ladies in the cafe were really friendly and welcoming."
"However the staff of volunteers that directed tours and answered the often awkward questions of the disgruntled patrons were beyond amazing."
"The staff were lovely would highly recommend this venue for any event or parties xx."
"Wonderful experience and excellent services to see how a Fort used to work and run. Great volunteers. Wonderful staff."
"The cafe and grounds are perfect for a day out too."
Cons:
"Very unpleasantly rude to other volunteers the way she speaks to other volunteers shes really rude to them."
"Pushing other volunteers aside when there in the queue to by staff and makes them wait while she serves other people."
"Very nasty rude arrogant ignorant."
Facilities and Accessibility
Pros:
"Wheelchair access through most of the area."
"Ample parking which was free today but normally ANPR controlled by private firm."
"The grounds surrounding the Tunnels are well kept and lots of lovely spots for a picnic."
"Free to roam around the grounds which the kids absolutely loved seeing all the canons."
"Facilities were fine - there was ample parking, and a decent cafe and toilets that were not fancy, but clean and dog friendly."
"Free to walk around the grounds and free parking if you enter your reg number in the cafe."
"Parking is available for a small fee and food available from a cafe outside run by the fort volunteers."
Cons:
"Its literally tunnels. Very few things to actually do."
"Stalls were half closed and the decorations were space to say the least."
"Parking and visiting is free, only have to pay a small amount for the tour."
"Really interesting location, parking a bit tight."
"You could almost miss it driving through Medway, an old wall with a gun turret overgrown. It’s hard to tell if the plan is to preserve it or let it go to ruin."
"Nice place, lots of cannons but not much else. Poorly sign posted and very few explaining the areas around the fort."
"Only thing needing improving in my opinion is signage to show you how to access more, didn't find the map helpful at all."