Seacoast Safaris - Puffin Island Boat Trips Reviews Summary

Customer Service

Pros:

• "The crew were friendly and informative."
• "The crew were caring and so helpful and informative."
• "The 2 crew were very entertaining and enthusiastic. I would go again."
• "Staff are incredibly knowledgeable and helpful."
• "The staff were great and looked after everyone really well."
• "Staff went out of their way to help my wheelchair user wife on and off of the boat in a safe manner."
• "The staff where knowledgeable and funny."

Cons:

• "We booked our trip to Puffin Island online as advised to avoid disappointment... She was rude and blunt even though we had spoken on the phone."
• "Very disappointing experience with this company. I booked weeks in advance, when the day came the weather was awful."
• "Really shameful behaviour! Totally ruined our morning! Disgusted!!!"
• "Cancellation not communicated until last minute, so customers are forced to travel to the Beaumaris kiosk to get their refund."
• "Staff offered no help or showed any empathy."
• "When we boarded we were subject to verbal abuse from the queue jumpers."
• "The boat thus left with AT LEAST 60% of its passengers staff member was incredibly unhelpful."

Wildlife and Scenery

Pros:

• "Highlights include seeing the harbour porpoise when setting off and the baby seal with its mum on Puffin island."
• "We could see seals, puffins, cormorants, shags and other species of birds (even dolphins!)."
• "We saw porpoises, seals and lots of sea birds including some I'd not seen before which was a bit unexpected."
• "The captain is great, and takes you close to the puffins, orcas and seals."
• "Great commentary and bird spotting from the skipper."
• "We saw 3 puffins which our skipper was determined to find for us, an even porpoise along with lots of other bird species and seals."
• "We were lucky enough to see an amazing array of birds, seals and even porpoise."

Cons:

• "The puffins are not there all year round and weren't there when we went(September)."
• "Because if you buy online, there might be chance that ride is cancelled due to windy weather."
• "Book at your own peril! Booked to go on the 11am sailing today... On arrival we were told that the sailing had been cancelled!"
• "NEVER AGAIN WITH THIS INCOMPETENT COMPANY!!!"
• "We were disappointed as our trip was cancelled due to bad weather."
• "Are first trip got cancelled due to bad weather but we went the next day and had great time. Started a 10 to 15 mins late."
• "Didn’t see any puffins but seals, Cormorant and porpoise so well worth it."

Accessibility and Comfort

Pros:

• "We all felt in very safe hands too."
• "Also...if your trip leaves at low tide, you have a steep walkway to walk down\up to get on the boat."
• "If you're environmentally conscious this is the only company to use. They've converted their vessels to use a biofuel called HVO."
• "Great that they’ve adapted to the current pandemic and allow the booking of a ‘zone’."
• "Comfortable boat, plenty of space even when full, good views from every seat."
• "Boats are respectful of wildlife and keep enough of a distance to not disturb them."
• "If you have any mobility issues, please read the details on their website. I did and found it very helpful."

Cons:

• "Had our booking postponed twice and on the 3rd time unlucky the trip was cancelled while sitting on board the boat due to an engine failure."
• "What a complete lack of health and safety on the jetty."
• "Only gave 4 stars as they do provide waterproof jackets but not trousers."
• "The so called 'skipper' said 'he can't do anything and he can't be arsed so go get a refund'."
• "The only draw back was my wife fell when stepping on the boat when the bottom plastic step bit moved she landed on her knees."
• "The boat was loaded with too many people."
• "Getting on to the boat was difficult with a ramp from the land and a plastic type step of 2 steps on the boat, no grab handles."