CITY HAIR - ANGEL Reviews Summary

Stylist Skill and Professionalism

Pros:

• "Andrea and Julia have always done such a great job, very approachable, and listen to / do exactly what you ask for."
• "I had an amazing highlights appointment with Soraia yesterday! She truly went above and beyond in the appointment; taking great care of my hair."
• "The stylist was pulling my hair and head a lot when cutting. When doing layers she only grabbed random hair from the top and cut it in half, it looks very chopped and uneven, not even layered."

Cons:

• "Having been a regular to City Hair Baker Street this was a terrible experience to come to the Angel Salon - no professionalism."
• "However, after bleaching my hair he left on a very dark toner way too long and had to shampoo a couple of times to get it out - my hair is now blue and green in places."
• "She cut the length off everything!! I was finally so happy with my look, until she touched it!!"

Customer Service and Satisfaction

Pros:

• "I was pleasantly surprised by the exceptional service I received on my return visit the next day. The staff were incredibly accommodating."
• "Really lovely salon. I went to get a balayage but due to a misunderstanding on where I wanted my highlights to start, I ended up being a bit unhappy with the transition from my roots to the rest of the hair. I went in again one week later to get some additional highlights and everyone was super nice about it and offered to do the changes I wanted completely free of charge."
• "I am always happy with the results, would definitely recommend, it’s such a lovely place to get your hair done."

Cons:

• "I find the staff can be a hit & miss - eg one of them didn’t bother to look at or greet me when i walked in, just pointed me to the chairs as a signal to wait."
• "This is my second time at City Hair in Angel and I've always walked out of the salon feeling a million dollars. Susana is the woman to book with, she understood the assignment! Extremely welcoming, friendly with a beautiful smile. Very professional and passionate with her job."
• "During the whole process the stylist didn't brush my hair at all nor checked if the cut is even. She also didn't show me what it looked like, only after getting the blow-dry done"

Salon Ambiance and Cleanliness

Pros:

• "amazing hairdressers!! staff are so kind and take pride in their work! the salon is kept clean and tidy and always looks great!"
• "The salon was immaculate. Great social distancing measures in place. All stylists wore masks and visors. Clients to wear mask and given disposable gown."
• "The salon is beautiful and I can’t wait for my next new hair day!"

Cons:

• "Was waiting for 35 mins without being told how far away my appointment was, and overheard that cash machine wasn't working."
• "Had a 12:00 hair appointment on Thursday 07/09/21 I requested that she only reduced the length off the sides and not touch anything else. She did not listen and began cutting the back, i asked her to stop and she snapped at me!"
• "I dropped in by chance for an appointment and was greeted by a very helpful member of staff. My appointment was on time and noticed the staff sprayed cleaned surfaces before I took my seat."