Grand Village Imperial Reviews Summary

Food Quality

Pros:

• "Authentic and proper Cantonese cooking. Sweet & sour pork is like no other so must not be missed."
• "Food very tasty. Well presented If you're going."
• "Had a takeaway from here and the food was really good."
• "Amazing food, good service, ask for the Chinese menu to get the best food."
• "The whole experience, including the food and atmosphere of the restaurant was outstanding."
• "We've had take aways from there as we live just a street away and were very impressed with the authentic tastes they bring to the table."
• "Handmade dim sum(rare to find, even in major cities), MSG-free."
• "Overall, a great restaurant. Ensured good hygiene practice by checking temperature and providing hand sanitiser on arrival."

Cons:

• "We ordered 5 dishes, all were bland and did not look appetising to eat. In fact we left most of it."
• "Dreadful experience. The dim sum was definitely not homemade and out of a packet, so rubbery."
• "Food was okay. The staff were rushed off their feet and clearly had no training."
• "Over priced style over substance, disappointing with poor service."
• "Sadly will not be returning. Went for dim sum and it was not good."
• "The food was good. The staff were rushed off their feet and clearly had no training."
• "Food was okay, service was acceptable but not beyond ordinary, overall cleanliness leaves something to be desired."
• "Food was awful looked like frozen food reheated. Crab was horrifying even to look at."

Service

Pros:

• "The decoration is very very nice, full of interesting oriental artefacts. All staff members are attentive and friendly."
• "Visited this restaurant with my partner on a Sunday afternoon, atmosphere was great, peaceful background music, lovely tableware, comfortable seats."
• "The staff always willing to help and always clearing up for you."
• "Visited the restaurant with my parents for a sit down meal for the first time since they opened. The service excellent."
• "What a great experience! The staff were very attentive and food was excellent!"
• "The food was very good value for money, and was very tasty."
• "Friendly service in both Eng and Mandarin. Nice food; Char Sui叉燒 & Beef Ho Fun干炒牛河 are highly recommended."
• "Had an incredible dinner at Grand Village Imperial. Managed to fit us in at very late notice and the service was fantastic."

Cons:

• "One waitress was nice enough. Another one was emotionless and did not speak a word."
• "Soon as we arrived the customer service was so unwelcoming."
• "The waiter showed us to our table but didn't even speak to us, totally blank face."
• "Waited ages to be served and even then just got a grunt of communication, staff all looked like they didn't want to be there."
• "I'm very disappointed with the service, though. We were given dirty plates two times, and the waiter was quite angry when I noticed it and asked for a clean plate."
• "One word of advice, warm plates."
• "However, we were told that most of the dim sum we ordered were unavailable. The service was bad as they didn’t even bother to apologise."
• "Decoration excellent. Looks impressive as you walk in. However staff are a bit slow physically and mentally."

Ambiance and Decor

Pros:

• "The decoration is very very nice, full of interesting oriental artefacts."
• "Authentic and proper Cantonese cooking. Sweet & sour pork is like no other so must not be missed."
• "Visited with my daughter and the experience was terrible. We ordered 5 dishes, all were bland and did not look appetising to eat."
• "Had a takeaway from here and the food was really good. Had a chance to go inside the restaurant and I would say that it is probably one of the nicest looking restaurant I've been in."
• "I visited on a Monday by myself. The downstairs was half full. Good effort on the decor to disguise a retail unit."
• "A lovely restaurant to sit in for a meal with nice decor. The background music was wonderful and really set the theme."
• "Wow the decor is exquisite! I have been to quite a few Chinese restaurants and this one is highly rated amongst them."
• "The interior decor is high end nice seats and ambience. Love the floor lights, bar design and plants."

Cons:

• "Hopefully the restaurant can make some improvements to their food. It would then potentially be a great restaurant to visit especially if you happen to be visiting the nearby Bicester Village for a spot of retail therapy!"
• "The food was good. The staff were rushed off their feet and clearly had no training."
• "Awful hygiene - I had to wipe the table and seats as the table and seats were dirty with food dropped all over."
• "Food was okay, service was acceptable but not beyond ordinary, overall cleanliness leaves something to be desired, particularly in the toilets."
• "Went during covid-19 so dining in was not allowed. Went in to order, as we live outside the delivery distance."
• "First off I’ve never eaten in, only by Take-away. The takeaway is superb! Staff are friendly, they have always tried to fit in our order, and the food has always been on time, hot and tastes just perfect."
• "Nice and cosy place to dine in. The staff are really friendly and quick."
• "The restaurant's atmospherics was lovely and warm and the staff were friendly and attentive too."