Shack Bar & Grill Reviews Summary

Service

Pros:

• "The man working was very friendly and helpful."
• "Staff were very helpful accommodating my table booking. Staff very friendly and dealt with my small complaint really well."
• "They managed to seat 14 of us even though we hadn’t booked and the waiting service was great."
• "The lady who served us was very polite and warm."
• "Harry who served us went out of his way to make us feel welcome."
• "Very quick service, friendly staff and all reasonably priced."
• "Staff working were really helpful and attentive, particularly Chloe."

Cons:

• "Upon arrival I asked the disinterested waitress where the event was and she was quite short with me."
• "Bartender same as waitress, very lacklustre service."
• "The lady at the register was too busy on taking phone calls and typing on her computer to help her colleague."
• "Food was very slow to arrive and chips were cold."
• "The service was shockingly slow, it wasn’t that busy for a Saturday… and we were waiting at least 15/20 minutes between drinks."
• "Service was extremely slow, had to go to the bar multiple times to find drinks that hadn’t been served."
• "The service was the slowest I’ve ever experienced."

Food Quality

Pros:

• "Food and drinks were good and reasonably priced."
• "The food was decent as well!"
• "Drinks and food are excellent!"
• "Solo delicious and a great time!!"
• "Usually sides like onion rings and chicken bites are a handful but portions here were surprisingly good!"
• "Brilliant food, came out in super quick time and it was delicious perfectly cooked and very tasty."
• "Food was amazing (buttermilk chicken waffles & buttermilk chicken burger)."

Cons:

• "Food really let this place down, oil too hot for fried chicken leaving a burnt taste…the smashed burgers are a joke."
• "The steak was low quality and just out right bad."
• "Quite wasteful on food, actually!"
• "The food was ok, would have been better if the menu had descriptions of the meals, a lot of us couldn’t eat the food due to it including ingredients we're allergic to."
• "Definitely was not worth the money, considering it was £40pp as we had chosen to get the cocktails but you could only actually have 2 cocktails out of the whole cocktail menu."
• "Food arrived at a fairly average speed for a Saturday night, however the quality of the food was amazing, and the portion sizes were massively generous."
• "The food was not even worth the wait, hard toast, no butter."

Atmosphere

Pros:

• "They had Blink playing which was a nice little touch to the atmosphere too."
• "Great place to go with your mates, big bar, beer pong table and pool table for the win."
• "The atmosphere was really good there too!"
• "Amazing vibe to the place."
• "Music, atmosphere was truly what you'd want from a city centre venue."
• "It's a great location; in the Northern Quarter but also very close to Arndale shopping centre."
• "Friendly staff and music is of a relaxed vibe."