Happier Cars Reviews Summary

Customer Service

Pros:

• "Great experience and service and so happy with my new Scirocco R."
• "Fantastic. I was given great service when I went to see a used Q7."
• "I was trying to sell my car at a time when the market for it had collapsed somewhat! Happier Cars persisted with their marketing for several months."
• "I just bought a fantastic car from happier cars. Ian and his team are fantastic and very professional."
• "Richard was amazing from the beginning. Helped me choose a car I liked and could afford."
• "Happier Cars lives up to its name! Ian has been honest and transparent in his communication."
• "I cannot praise Ian and his team at Happier Cars enough. Their professionalism, prompt sensible offer, and follow up support led to an incredibly smooth and easy sale of my car."
• "Steve contacted me when I was trying to sell my car through Autotrader... within two weeks someone had viewed my car and a few weeks later my car was sold!"
• "I am really impressed with the quality of service I received throughout my purchase."

Cons:

• "My son bought a Ford ranger from these people... it's engine and gearbox are now dead."
• "Had a call from an enthusiastic salesman about a Tesla... Heard nothing for 3 days."
• "Pitiful customer service and ethics, spend elsewhere."
• "They do not care about cars or people, and they lie to your face."
• "I had the worst experience of my life today. The man who met me was extremely rude and treated me extremely badly."
• "Really poor. Issues with car from the get go. Not interested in aftercare."
• "THE WORST SERVICE EVER!!! I try to put price little bit down Speaking to Manager... after all day waiting rang the office and the female stuff was not nice at all."
• "Bought a car from here 4 months ago, the ad stated 2 keys, 4 months and several emails later still no key!"

Car Quality and Preparation

Pros:

• "The car turned up in very impressive condition."
• "I have now purchased 2 vehicles from Happier cars. They listened to my requirements."
• "The car had a small amount of damage... This was all rectified before picking up the car."
• "Was really impressed with the service at Happier cars, Ian made the whole process easy."
• "I've had the pleasure of buying an Audi TTs, from these guys. The car was very well presented."
• "Having recently purchased a BMW from these guys... The test drive included local roads and motorway driving."
• "The best car buying experience ever! i test drove the car, discussed some minor faults that needed looking into."
• "Absolutely fantastic dealing with Josh, Joe, and Justin. Bought the Nissan Leaf Tekna online without seeing it in the flesh."
• "I bought car from Happier Cars this week and I couldn’t be “happier”."

Cons:

• "JULY 2023 Lastest update on our Ford Ranger... The car has only done 34000 miles so its not wear and tear."
• "Bought a car from Happier Cars 2 months ago as my partner needed a reliable run around... The main specified works were not carried out."
• "Brought an Audi A5 from happier cars... After contacting them to ask for an update they said they’d get it booked in and they’d let me know when it would be booked in. It’s now been 3 weeks since I chased them up and haven’t heard anything since."
• "I cannot describe the rudeness and lack of professionalism at this garage... They sold me a faulty car, they’ve lied about the mileage."

After Sales Support

Pros:

• "I had a lot of issues with the tech in the car in the first week... Happier Cars’ dedicated after sales manager came to my house with a courtesy car."
• "The sales team were not pushy when trying to sell a car... When we went to pick the vehicle up it was a quick and easy process."
• "Great service from Josh and the team from the start. Very smooth process through the SoR, realistic value on my car, easy paperwork and took care of the whole process."
• "Great experience from start to finish. There were a few obstacles on my end regarding paperwork and documents, but the whole team were extremely helpful."

Cons:

• "After sales service is AWFUL... I was without a car for 7 weeks, which was extremely stressful."
• "Bought a car from Happier Cars 2 months ago... Fault after fault on the car and company refusing to do anymore works as clearly costing them too much money."
• "Very satisfied and happy with my new car. Joe and the team were so helpful, friendly and made my experience stress free!"
• "Recently bought a cat from Happier cars very friendly and great service, no pressure to buy etc, nothing was too much trouble.. After purchase I had a issue with the car and this was dealt iwith swiftly without issue."