Al Qaza Shisha Reviews Summary

Customer Service

Pros:

• "Also the customer service and friendly staff are exceptional."
• "Rizaa and the rest of the staff come and check every 5 minutes or so to check that everything is ok and if we need anything else."
• "The staff at Al Qaza, including the management (Faisal), are some of the most friendliest and courteous people you will meet."
• "The service was top-notch, making it a memorable visit."
• "Staff is absolutely lovely."
• "Every employee is fixated on the well-being of the guests."
• "The staff are very friendly and attentive."

Cons:

• "Absolutely horrible service I must say, they are so busy they can’t even adhere to commitment of customer service."
• "We had to call them a few times."
• "Terrible customer service - the man at the till was so rude."
• "The music is so loud it perforates ear drums and gives customers tinnitus for life."
• "Some staff are rude and not polite."
• "Crappy sheesha policy implemented by jobs-worth staff."
• "Was made to feel unwelcome as I asked for a sheesha and was told “I’ll let you of this once. Next time you need to get a drink too”!"

Shisha Quality

Pros:

• "Sheesha was nice. Much better than most places I've been to."
• "Shisha smoke quality was great. Good flavour and thick cloudy smoke."
• "The Shisha is very smooth unlike other Shisha I’ve tried."
• "The quality of the shishas at Al Qaza are sublime there’s nothing in Manchester that can beat it, they are always clean never had an issue with the shishas."
• "Some of the best Shisha I’ve tried in the UK."
• "The shisha pipes are massive and hit the spot."
• "The quality of the smoke really is high - at some competitors, the tobacco can taste dull or a bit flavourless compared to the standard set by Al Qaza."

Cons:

• "Well, ordered a sheesha with pineapple top and it wasnt giving out proper smoke."
• "Sadly, the shisha wasnt great. Kindly changed to a new one but still was poor tasting."
• "The Shisha also wasn't good at all, was burnt and didn't taste that good either."
• "The shisha itself didn't taste too great."
• "Shisha is suitable for the majority of society who are effeminates. Even the supposed strong flavours are so weak they get diagnosed with anaemia and the shisha is burnt out quicker than a forest fire in the summer."
• "Asked them to change it for me but they said they cant."
• "Spent over £50 on 2 shishas and 2 drinks to be given cheap nasty shisha with the worst coal."

Ambience and Decor

Pros:

• "Nice clean and vibrant."
• "Music and general ambience are good, sports frequently shown."
• "Really comfortable sofas and very clean."
• "Lovely sheesha bar, atmosphere is amazing."
• "Very nice inside & seats are really comfortable."
• "It is very spacious and well decorated inside so it is perfect to celebrate a special occasion."
• "The atmosphere, the decor, the setting, Everything is perfect."

Cons:

• "Can become very busy and you may need to wait a short while."
• "Sometimes the background music is a little too loud to have a chat."
• "This is one of those places where people who are dumb get enamoured by the decor and attend. They think they are going to smoke the decor. Numbskulls."
• "The chairs were somewhat uncomfortable for a place where you would sit for over 1 or 2 hours."
• "Only gripe was the owners and waiters kept going to the girls tables to restart they shisha and no1 came to us."
• "Hit and miss Place, sometimes their shisha is amazing with ice combining with frozen apple etc but sometimes it isn't."
• "is this kind of service here it's totally not recommended at all at all ... I swear down I won't recommend anyone."

Food and Beverages

Pros:

• "They have lovely desserts which are always fresh."
• "Variety of desserts available at competitive prices, Ferrero cheesecake was a killer."
• "Great milkshakes, beverages and desserts."
• "Food was good. Got the cheese burger and the wife got the chicken pitta. Both nice."
• "Nachos was delicious too for only £5!"
• "Also the desert was very delicious."
• "Milkshake was amazing and fruit platter."

Cons:

• "Sheesha are overpriced."
• "Shishas WAY over priced for Manchester."
• "The music is so loud it perforates ear drums and gives customers tinnitus for life."
• "The shisha itself didn't taste too great."
• "Crappy sheesha policy implemented by jobs-worth staff."
• "However, our umbrella was stolen from the cafe as a member of staff asked us to leave it in a designated area."
• "Would never go there again 1st and last time."