Homebase - London Streatham Vale Reviews Summary

Customer Service

Pros:

• "Amazing service by Julio Brazilian guy and Christina who went above and beyond to ensure that they found the wood that I needed."
• "I was served by a young lady that was not only polite, courteous and smiley she took an interest in my purchase."
• "Staff are friendly and helpful if you ask questions."
• "The store personnels were excellent and very patient and helpful."
• "The Asian guy (with glasses) that serve me on Saturday night just before they closed he was very much on point he knew what he was talking about his customer service was excellent."
• "2 lovely ladies on check out. They were very helpful and understanding."
• "Fantastic service from Suzie and Tarum today."

Cons:

• "We were waiting 25 minutes at customer service desk for cordless drill. Two people from the staff couldn't find it in the stock!"
• "I approached a lady who said she will be with me shortly and then I stood at the locked cage for another 10 minutes as she was taking stock take."
• "The attitude of the staff here who were incredibly rude to each other and other customers."
• "The young was very helpful and polite... But the lady at the checkout was very abrupt and rather rude."
• "Very rude customer service- a colleague called Kristy was very very rude to us on our shopping journey at Homebase."
• "Appalling service and after sales service."
• "The staff are completely incompetent and rude, let’s be honest you’d be much better going to b and q or screwfix."

Store Organization

Pros:

• "Homebase has everything you need which is great."
• "One of the more attractive Homebase stores with decent stock levels."
• "It is a big store. Plenty of summer plants for sale."
• "Nice place, with very friendly staff and lots of different things to buy at reasonable prices."
• "This Homebase store is well stocked and has good staff."
• "Store by itself well maintain and easy to explore."
• "Close to Streatham Common Railway Station and also has good bus links."

Cons:

• "Great shop but loads of items aren’t priced correctly especially at the back of the shop on the outside."
• "Plants outside are usually dry and dying."
• "They have bad stock control. Don't click and collect from here. High chance your item isn't actually in stock."
• "Such a filthy looking shop that needs a refurb, very unorganised looking, I have to come out as I feel uncomfortable."
• "We went in to look at the storage boxes which seemed to be all over the place and mixed up."
• "The shelves are generally always messy."
• "I have never seen such a messy shop. Total chaos."

Product Availability

Pros:

• "Good branch had all what I needed."
• "Decent little homebase, you'll find most items your after."
• "Great value on plant pots."
• "Decent gardening section, plenty of plants to choose from."
• "It sells a good range of paints and related products."
• "Good range of items."
• "Always well stocked and happy to assist you."

Cons:

• "This store is mediocre and it is consistently under-stocked."
• "You can never find any staff to help you around find items or prices or help you in any way."
• "The range is hit and miss."
• "Their stock seems a bit hit-and-miss in terms of what you would expect a DIY shop to have."
• "Stock is hit-and-miss, online the stock is there but in person it cannot be found."
• "The paint we wanted, while showing that there were two in stock, there were none to be found on the shelves."
• "Click and collect. Items ordered online as stock was showing, and then you get the phone call saying their stock levels were wrong."