Tile House Canning Town Reviews Summary

Product Selection

Pros:

• "We found exactly the style we were looking for."
• "They have literally got the best products."
• "You cannot go wrong with their products and services at all."
• "The tile quality and finish, alongside options for furniture is of high quality and versatility."

Cons:

• "Most things we need to order from them is by looking at their catalogue so it makes it inconvenience for us if we need some items urgently."

Customer Service

Pros:

• "The customer service was great from the very moment we entered the shop."
• "Zaine and team were really helpful in ensuring we can meet some timely deadline for a refurb project."
• "Amazing service by brother Naim. He was very attentive and professional at all times."
• "I was served by Naim who was very helpful and found me the perfect flooring in the right color combination that I wanted."

Cons:

• "I was waiting in the shop (AT THE TILL) 15+ minutes both times I went, waiting to be served - and not even a hello or what do you need was asked."
• "One of the guys also does not even seem to know the prices of most items or gets the prices wrong and has to ask the store manager."

Return Policy

Pros:

• "We were told that we could return any unused product because the type of tiles we chose is generally in stock."

Cons:

• "I was a bit disappointed that we couldn't return another box that was only missing 1 tile."

Management and Staff

Pros:

• "Definitely big changes under the new management - cheers!"
• "Highly recommended under the new management."
• "I've been a loyal customer of Tile House for years, and I must say that the recent change in management under Zain has been nothing short of phenomenal!"

Cons:

• "Previous store manager was very unorganized although I’d like to shout out Zain one of the nicest person I’ve met and has changed my view on Tile house very trustworthy."

Quality and Durability

Pros:

• "The tiles are very good quality and look very nice in my bathroom and are very reasonably priced."
• "The quality of the tiles we've received is great."

Cons:

• "Bath tub push up plug has failed. So I now have to screw and unscrew to use the bath tub."
• "Both bathroom cabinets have started to bubble."
• "1 mixer shower- broke after a year. The thermostat failed and I now need to replace."
• "Second bathroom mixer shower- broke after a year. The thermostat failed and I now need to replace."