Address: 118-122 Magdalen Rd, Oxford, OX4 1RQ, United Kingdom
Phone: +441865241825
Rating: 4.8
based on 199 reviews.
Selection and Variety of Fish
Pros:
"Massive selection of very healthy livestock and fabulous accessories."
"Great store with a dazzling array of fish and stock, the place extends on and on!"
"Have a massive range of Fresh, Tropical & Marine fish."
"Their stock is amazing."
"So many different varieties of fish to choose from."
"Great selection of fish with some amazing rarer species."
"Huge variety of fish, aquatic animals and plants."
Cons:
"Now the place looks tired tanks are a tad dirty fish are well overpriced as are dry goods."
"Unfortunately I did notice a few unhealthy fish possibly due to overcrowding or the wrong tank mates."
"Twice now had problems with fish been told they would be replaced as nothing wrong with water which is fine but when we went to get fish we got every rubbish excuse under the sun from Barry."
"The fish all seem unhealthy - I thought it was my fault they kept dying until I started buying elsewhere."
"The plants are covered in bladder snails and gave me an infestation so I had to buy an assassin snail to deal with them - it died 2 days later."
"However prices on some of the more common fish are slightly higher than other aquatic stores."
"Not many of the 'nano' species that I like. Plants are a bit disappointing too."
Staff Knowledge and Helpfulness
Pros:
"Lovely friendly staff, very knowledgeable about there live stock and products in store."
"These guys know everything there is to know about keeping fish and aquariums."
"Barry, the owner, is a fountain of knowledge. He is welcoming, friendly and extremely helpful."
"Jamie was very knowledgeable and a very helpful and caring person."
"Luke is always very knowledgeable and super friendly."
"The staff are incredibly informative and helpful, a great support network."
"Brilliant - the staff are very knowledgable, extremely helpful and don't let you buy what you do not need."
Cons:
"Lack of staff meant it was hard to ask questions."
"Senior staff are very unfriendly but helpful if you've already done the heavy lifting in research."
"U sead you was open bank holiday week end on Sunday I drove from Wallingord and u was closed."
"Very pricey and expensive I went there to by 2 golden fish the staff refused to sell cos not having proper place to keep."
"You Lost a customer."
Customer Service and Experience
Pros:
"Always have a good service from the staff that work there!"
"Would highly recommend to beginners and experienced aquarists."
"Truly exceptional customer service."
"Fantastic customer experience with genuine and knowledgeable staff."
"The experience with Barry has been a life changer, he is warm, patient and very knowledgeable!"
"What a fantastic find, I had no idea this shop existed until today, it is by far the best aquatic shop I have ever been to."
"The team are forever friendly, the stock 'OUTSTANDING' & proudly I can say I have never had a problem with a fish, coral or invertebrates & buy from here with confidence."
Cons:
"Stupidly didn't quarantine them before adding to my tank. Introduced Ick to my guppies and Vorticella to my cherry shrimps."
"I was constantly being told the water had high phosphates and my rocks had red stuff all over them."
"We had a massive failure in our tank and we lost or little fish family."
Facilities and Accessibility
Pros:
"The shop is way bigger than it looks from outside and they stock freshwater and marine fish for beginners and specialists."
"It's an unbelievably big shop with so many aquariums with all sorts of tropical fish, some we've never seen before."
"An incredible tardis-like shop with a truly impressive & exotic selection of fish and aquatic kit."
"Like a TARDIS - huge inside. Just when you think you've seen everything, there's another section."
"The shop is extremely well stocked and it's a pleasure to wander around."
Cons:
"Only down side is the parking is very limited."
"Other than terrible parking."
"Don't let the tired building put you off or the parking challenges."